The OTT Technical Operations Engineer supervises the availability and quality of services related to the VSTV OTT solution upon its launch. This role involves recommending and implementing improvements in the operations and maintenance of OTT services.
Reporting Line: OTT Technical Operations Manager
DUTIES:
Supervise the OTT service environment to ensure service availability and quality by:
Service monitoring
System support and maintenance
Fault troubleshooting
Fault escalation to the next level of support
Operational reporting
Manage changes in the OTT environment to ensure minimal service impact during change implementation
Organize support, documentation, and training for the team and other departments
REQUIREMENTS:
Vietnamese national
University degree in IT Network/Technology/Network/Video Processing
Operational management skills: Experience in managing operations and maintenance of an end-to-end network and services
Proven record of working independently through successful and high-value projects
01 year of experience in video streaming over the internet, OTT platforms, or similar. Experience in providing support to systems sourced internationally
Excellent communication skills (English, written and spoken)
Experience in integrating front-end and back-end on service-based infrastructures
Ability to work overtime and/or outside of office hours