Job Opportunities in Vietnam

Hạn nộp: 24/11/2024 Mức lương: 20 - 30 triệu
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Huyện Hàm Thuận Nam - Bình Thuận
Giờ làm việc
Khác
Loại hình
Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
09/11/2024 13:50
MÔ TẢ CÔNG VIỆC

The Camp Operations Manager at Wo CAL is responsible for overseeing all Front Office and Room Operations, ensuring that our guests receive exceptional service that embodies our eco-luxury standards and philosophy of slow living with locals. This role requires strong leadership to manage a dynamic team, including Campers who perform versatile roles across the resort. The ideal candidate is proactive, organized, and committed to sustainability and community engagement, with the ability to foster a welcoming and inclusive environment for both guests and staff.

Duties and Responsibilities

1. Guest Services Management

o Ensure all guests are greeted warmly and receive personalized attention throughout their stay.

o Oversee check-in and check-out processes, ensuring efficiency and accuracy.

o Address guest inquiries, requests, and complaints promptly and professionally.

o Coordinate with other departments to fulfil guest needs and enhance their experience.

o Promote the resort's philosophy of slow living and local engagement in all guest interactions.

2. Team Leadership and Training

o Supervise and lead the front office team, including scheduling, training, and performance evaluations.

o Mentor Campers and front office staff to deliver high-quality service across various resort areas.

o Foster a collaborative and positive work environment aligned with the resort's core values.

o Conduct regular team meetings and training sessions to maintain and improve service standards.

3. Operational Management

o Manage daily front office operations, including reservations, room assignments, and billing procedures.

o Ensure accurate record-keeping of guest information and financial transactions.

o Maintain and update the property management system (PMS) and other front office tools.

o Implement and monitor standard operating procedures (SOPs) for front office tasks.

4. Standards Compliance

o To uphold the resort's policies, procedures, and service standards.

o Ensure compliance with health, safety, and environmental regulations.

o Implement eco-friendly practices within front office operations and encourage staff participation.

o Monitor guest feedback and implement improvements as needed.

5. Communication and Coordination

o Serve as a liaison between guests and resort management.

o Collaborate with other department heads to ensure seamless operations.

o Provide regular reports to the General Manager on front office performance and guest satisfaction.

o Handle internal communication effectively to keep the team informed and engaged.

6. Financial Management

o Monitor front office budgets, expenses, and revenue targets.

o Implement cost-control measures while maintaining quality of service.

o Prepare financial reports and forecasts related to front office operations.

o Ensure accurate handling of cash transactions and adherence to financial policies.

7. Innovation and Improvement

o Identify opportunities to enhance guest experiences and operational efficiency.

o Stay updated on industry trends and integrate best practices into front office procedures.

o Encourage team members to contribute ideas for improving services and processes.

o Lead initiatives that promote sustainability and community engagement.

QUYỀN LỢI ĐƯỢC HƯỞNG

• Competitive salary.
• Positive working environment.
• Inclusive leader

YÊU CẦU CÔNG VIỆC
Required Knowledge/Skills/Job Qualifications

1. Knowledge, Skill, and Ability

• Leadership Skills: Strong ability to lead, motivate, and develop a diverse team.
• Customer Service Excellence: Passion for delivering exceptional guest experiences.
• Communication Skills: Excellent verbal and written communication skills in English; knowledge of Vietnamese or other languages is a plus.
• Organizational Skills: Ability to manage multiple tasks effectively with strong attention to detail.
• Problem-Solving: Proactive in identifying issues and implementing effective solutions.
• Technical Proficiency: Familiarity with front office systems, property management systems (PMS), and standard office software.
• Cultural Awareness: Understanding of local culture and customs to enhance guest interactions.
• Sustainability Practices: Knowledge of eco-friendly and sustainable practices in hospitality.
• Interpersonal Skills: Ability to foster positive relationships with guests, staff, and the local community.
• Adaptability: Flexible and able to adjust to changing operational needs.

YÊU CẦU HỒ SƠ
1. Education and Formal Training

• Education: Bachelor’s degree in hospitality management, Business Administration, or a related field preferred.
• Certifications: Additional certifications in hospitality, leadership, or sustainability practices are advantageous.

2. Experience

• Hospitality Experience: Minimum of 3-5 years of experience in front office operations, with at least 2 years in a supervisory or managerial role.
• Eco-Luxury or Boutique Hotel Experience: Experience in eco-luxury resorts, boutique hotels, or glamping sites is highly desirable.
• Team Management: Proven track record of effectively managing and developing a team.
• Guest Relations: Demonstrated ability to handle guest concerns with professionalism and tact.
• Operational Knowledge: Experience with implementing and maintaining standard operating procedures.