Bilingual (Korean-English) Customer Support

November 17, 2023

Strikingly, Inc.

Huế

Company Description
Strikingly is a modern, mobile-optimized website builder that’s extremely easy to use. Our mission is to give everyone the power to unleash their individuality.

Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.

Job Description
We are looking for full-time bilingual Korean customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.
This is a permanent remote, so you can work from anywhere!
Roles:

support and understand our users' demands
assist our users in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugs
answer questions about getting student discounts
make our users' page look great
e-commerce and form solutions
translation tasks and product testing

Qualifications
We're looking for someone who:

loves making customers happy!
has great Korean (native level) and English communication skills, both written and oral
has customer support experience in a fast-paced environment
knows how to deal with difficult customers/clients
has good analytical and problem-solving skills
has good accurate records keeping
is a good team player
is able to prioritize and multitask
can work with minimal supervision
can work during holidays and the weekends
can work remotely and full-time (at least 40 hours per week; GMT+8 time zone); with own laptop/computer and a stable internet connection