August 7, 2024

Front

OTHER

Sales Engineer - Post-Sales

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from Click Up to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and Pager Duty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

Front is looking for a Sales Engineer, post-sales (or as we like to call them, Solutions Architects) to join a world-class Solutions & Services organization. As a Solutions Architect, you’ll develop deep technical product expertise and play a critical role in defining, designing, and implementing creative product solutions that expand the reach of Front’s platform to connect and interface with 3rd party applications and systems.

The Solutions Architect partners closely with relationship managers as part of an account team, serving as the technical point of contact for our largest and most strategic customers. In addition, the team works cross-functionally with a variety of internal stakeholders across the business. On any given day, you could be strategizing with a relationship manager on feature adoption for top customers, presenting ROI to a room full of C-level executives, writing up a product spec for a professional service engagement, partnering with product to influence how we build new features, or leading the latest webinar in front of a virtual audience.

Customers are unpredictable by nature, therefore, a successful candidate needs to be able to thrive in an environment that’s more dynamic than most. If you’re excited by the idea of helping customers maximize and realize value, this just might be the role for you!

Fluency in both English and Spanish is required, both written and verbal.

What will you be doing?

Understand Front’s API inside and out so you can come up with creative solutions and confidently guide customers through them
Partner with relationship managers to engage with our top customers and ensure they maximize the value they’re receiving from Front to prevent churn and contractions
Gather and anticipate the long-term technical needs and potential roadblocks for our strategic customers and provide feedback to influence product direction
Find opportunities for customers to integrate Front more deeply in their tech stack and collaborate with them to make it a reality
Work closely with Front’s Success Services and a third-party engineering team to build custom solutions for customers
Facilitate growth and expansion opportunities through value-based product demonstrations

Manage technical escalations and projects alongside the account and relationship management teams

What skills & experience do you need?

2-3 years of solutions architecture, engineering, or consulting experience, preferably at a Saa S company with complex workflow automation products (think Mulesoft, Zapier, Workato, Tray.io, etc)

Strong understanding of software design principles and architecture patterns
Experience developing and implementing custom solutions between multiple platforms with available API endpoints

Proven ability to work independently and as part of a team, collaborating with sales and support teams, preferably in an enterprise Saa S capacity

Excellent communication skills - written and verbal
Builder’s mindset - as a growing function, processes aren’t always defined, you should be excited to pave new roads through trial and error
Bonus: A working knowledge of relevant technologies, including Email, Ticketing Systems, SMS, CRMs, IDPs, ERPs, & ETL

This is a remote role based in Santiago, Chile.
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice