Job Opportunities in Uruguay
September 10, 2024
XM
Montevideo
OTHER
English and Spanish - Speaking Customer Experience Officers
English and Spanish - Speaking Customer Experience Officers - Montevideo
The Role:
We are looking for passionate and self-motivated professionals to join our Customer Experience Team in Montevideo.
The main responsibilities of the position include:
- Deal with clients’ inquiries via live chat, email and telephone
- Perform personal clientele analysis and taking actions as required
- Handle client inquiries appropriately and ensuring that high level service is provided
- Promote available products and services to clients
- Develop and maintain excellent relationships with prospective and existing clients
- Cooperate effectively with other departments as required
- Contribute to team effort by achieving targeted results
Main requirements:
- Degree in a business-related field
- Client handling experience in the financial services sector is a definite plus
- Fluent Spanish speaker with excellent oral and written skills in English
- Must be able to work weekend shifts
- Ability to multitask and maintain a high-level of organisation
- Outstanding communication and interpersonal skills
- Excellent computer literacy
Benefit from:
- Attractive remuneration package plus performance related reward
- Food allowance
- Transportation allowance
- Intellectually stimulating work environment
- Continuous personal development and international training opportunities
All applications will be treated with strict confidentiality!
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