Job Opportunities in United States
November 7, 2024
Sonesta Simply Suites - Hampton
Hampton
PART TIME
Weekend Morning Front Desk Agent
Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in creating a positive experience for our guests, managing reservations, and addressing inquiries effectively. A background in hospitality management or guest services is preferred.
Duties
Job Type: Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
We are seeking a dedicated and personable Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in creating a positive experience for our guests, managing reservations, and addressing inquiries effectively. A background in hospitality management or guest services is preferred.
Duties
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with professionalism.
- Maintain accurate records of guest information and reservations using phone systems and hotel management software.
- Assist with night audit procedures as required.
- Provide information about local attractions, services, and amenities to enhance the guest experience.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold high standards of cleanliness and organization at the front desk area.
- Previous experience in hospitality or front desk operations is preferred.
- Familiarity with resort environments and guest relations practices is a plus.
- Multilingual or bilingual skills are highly desirable to accommodate diverse guests.
- Proficiency in using phone systems and hotel management software is beneficial.
- Strong communication skills, both verbal and written, are essential for effective guest interactions.
- A commitment to providing outstanding customer service in a fast-paced environment.
Job Type: Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Day shift
- Every weekend
- Morning shift
- Weekends as needed
- Can you work 7am to 3pm on Saturdays AND Sundays?
- Hampton, VA 23666 (Required)
- Hampton, VA 23666: Relocate before starting work (Required)
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