November 15, 2024

Montana State University

Bozeman

FULL TIME

University Student Housing Administrative Associate III

Provides professional, interactive, and student/tenant focused customer service and administrative support for the University Student Housing and Culinary Services main office.
University Student Housing (USH) at MSU, offers a unique, on-campus living experience for students and their families as they focus on their academic success. Managing 18 active on-campus communities (Residence Halls and Apartments) which are the home of up to 6,500 residents. The departmental mission includes provision of reasonably priced living environments which are clean, attractive, well-maintained, comfortable, and include safety features; ensures the orderly and effective administration of the program through efficient management; and provides a learning environment and related co-curricular programs which promote maturity and academic success.
Responsibilities The Administrative Associate III works as part of the central office administrative team to provide a wide variety of support services for University Student Housing, Culinary Services, and the Cat Card service center.

Actively welcomes students, tenants, visiting parents, and other campus constituents to the main office suite while pleasantly and professionally responding to a wide variety of inquiries.
Provides high level administrative and technical support for the Housing Leadership Team
Maintains several calendars and meeting spaces
Knowledgeable about and speaks to policies and procedures
Handles sensitive issues and emergent situations effectively
Performs administrative support functions for processes related to areas such as: housing applications, tenant check-ins and -outs, keys, bill payment, scheduling student conduct meetings, and other processes handled by the central office
Provides supervision and leadership to the Housing Ambassador team (10-15 students) and direction for the housing touring program
Provides coverage at the Cat Card customer service window to produce Cat Cards, nametags, badges, etc. Receives monies at the window and performs daily reconciliation duties. Responds to questions about Cat Car compliance and ID card rules and regulations, meal plans, and other related housing and food service topics.
Maintains office supply and marketing material inventories
Assists with website content management and other digital marketing tools