November 7, 2024

Corpay

Richmond

FULL TIME

Strategic Enrollment Caller-Contractor

Strategic Enrollment Caller - Contractor
What We Need
Corpay is seeking a Strategic Enrollment Caller (Contractor) to act as the primary point of contact for customers. This role is essential in ensuring that customers have a positive experience and addressing any immediate needs that may affect their ability to fuel using their Fleet account.
How We Work
In this role, you will engage with customers via inbound and outbound calls, requiring a high level of communication skills and the ability to work efficiently across multiple applications provided by Corpay.
Role Responsibilities

The responsibilities of this role include:

Handling 80+ inbound and outbound calls in a professional manner.
Utilizing multiple applications to assist customers efficiently.
Demonstrating effective communication skills with customers, team members, and management.
Cross-selling additional products and services.
Transferring calls to appropriate departments or staff.
Processing check-by-phone requests.
Providing customers with accurate account information in a fast-paced environment.
Conducting fee negotiations and employing customer satisfaction techniques.
Applying interpersonal and teamwork skills to ensure customer success.
Multi-tasking by listening, inputting data, probing, providing solutions, and navigating various screens.

Qualifications & Skills

3+ years of experience handling high call volumes.
Strong analytical skills and general math proficiency.
Organizational skills and comfort in communicating effectively on the phone.
Experience in the fuel and credit card industry is a plus.
Proficiency in Microsoft Word and Excel.
Ability to work independently and maintain focus, detail-orientation, and self-motivation.

Traits We Seek in Our Team Members

Ownership Mindset: Taking initiative to improve customer experiences.
Business Acumen: Understanding key aspects of customer engagement.
Attention to Detail: Ensuring accuracy in data handling and communication.
Intellectual Curiosity: Continuously learning and adapting to improve support for customers.