October 28, 2024

Namaste Solar

Denver

FULL TIME

Solar Performance and Monitoring Analyst - Operations & Maintenance

Why Namaste Solar?
Namaste Solar is a worker-owned cooperative, a Certified B Corp, and a Public Benefit Corporation. After one month of employment, we offer a path for you to become a co-owner of Namaste Solar. As a co-owner, you'll be able to vote on critical company issues, run for Namaste Solar's Board of Directors, and participate in our annual profit-sharing program.
We've fostered a thriving, inclusive organizational culture and workplace that offers flexible work schedules and prioritizes personal well-being and growth. We strive to incorporate diverse perspectives and ideas to challenge and improve how we do business in a rapidly changing and expanding industry.
Performance and Monitoring Analyst - Operations & Maintenance
Are you a technical professional looking to make a positive impact in the world? If so, Namaste Solar is looking for you!
Our Commercial Solar PV Operations and Maintenance Team has an opening for a Performance and Monitoring Analyst
to monitor the health of C&I and small utility solar PV systems in Namaste Solar's O&M portfolio. Your duties will include
remote troubleshooting, investigation of production faults, data acquisition system configuration, performance verification,
dispatch scheduling, CRM management, and customer care. Your role will be a critical part of our team's commitment to
providing best-in-class customer service and technical expertise required to keep renewable energy systems online and
running efficiently.

Namaste Solar is a worker-owned cooperative, a Certified B Corp, and a Public Benefit Corporation. After one month of
employment, we offer a path for you to become a co-owner of Namaste Solar. As a co-owner, you'll be able to vote on
critical company issues, run for Namaste Solar's Board of Directors, and participate in our annual profit-sharing program.
We've fostered a thriving, inclusive organizational culture and workplace that offers flexible work schedules and prioritizes
personal well-being and growth. We strive to incorporate diverse perspectives and ideas to challenge and improve how
we do business in a rapidly changing and expanding industry.

Performance and Monitoring Analyst Core Responsibilities

Daily monitoring and analytics of all sites under O&M contracts via Monitoring/Data Acquisition System (DAS)
Create any contract required monthly, quarterly, and yearly performance and service reports
Working with customers for resolution around DAS related questions
Working with manufacturers, and utilities to resolve issues remotely as appropriate
Confirming systems are performing in line with production, performance, and availability guarantees
Assist customers with remote troubleshooting (system resets, error code diagnosis)
Help field technicians troubleshoot issues and confirm system operation remotely
Inform and educate customers on possible system issues identified within DAS platforms
Respond to customer emails and phone calls regarding DAS and reporting
Assist field crews with analytics portion of preventative maintenance (PM) reporting
Enable remote access for onsite devices when applicable and ensure functionality/upkeep of remote access information within the portfolio
Exercise flexibility and collaboration to manage a dynamic and fluid work queue.
Work with manufacturers to perform RMAs
Training for other O&M team members on how to use monitoring platforms
Onboarding and training new customers on how the O&M team monitors systems
Perform annual analysis of NSE-built commercial projects and provide feedback and summary to the commercial sales and design team.
DAS portal configuration and set up. Including but not limited to, PV modeling, alerts & alarms
Coordinate with DAS providers to arrange APIs between monitoring platforms and notify DAS providers of monitoring portal issues & potential improvements
Opportunity to dispatch to PV sites for DAS communications repairs/installations and other O&M service work
Improve standard operating procedures and processes

How We Work Together

Provide pro-active and timely communication with our customers and team members
Contribute and collaborate in departmental and company meetings
Share and learn from our collective expertise to enhance the overall technical skills of the team

What You Bring

Interest in learning about solar and electrical technical details
Technical job experience
Strong background in mathematics, office suite, and CRM/CMMS web applications
Excellent customer service and communication skills
Flexibility and the ability to prioritize many disparate tasks
Self-starter attitude and a focus on continuous improvement

Your Team

O&M Portfolio Managers
O&M Electricians and Apprentice Electricians
O&M Business Development Representatives

Work Schedule, Compensation, and Benefits

Company provided computer
This position may require working one weekend day (Saturday or Sunday)
Mileage reimbursement for site visits
Compensation will be dependent on experience, certifications, and licenses
We offer CIGNA health insurance and dental insurance within the first 30 days
Life Insurance, Short-Term, and Long-Term Disability
401K Program
Voluntary Life Insurance
Paid volunteer time
Flexible paid time off
Free Employee Assistance Program
Free RTD Eco Pass
Discounts to put solar on your home

Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color,
religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors
prohibited by law.