Job Opportunities in United States

Service Now Preboarding Solution Architect (Lead Specialist)

The USTT Digital and Analytics team implements core, firmwide Talent applications leveraged to support key Talent strategies and processes. As Talent identifies opportunities to transform the way we deliver services, technology solutions will need to be implemented or updated to provide an enhanced experience to our professionals and to drive operational efficiency and effectiveness improvements across Talent.

We're looking for a seasoned Service Now Preboarding Solution Architect to support the Digital & Analytics team with the management of Preboarding Platform (Service Now). This individual will need to demonstrate strong technology operations management, product backlog management, and leadership skills to coordinate across multiple groups including Employee Life Cycle (ELE), Consulting, technology, and vendor teams to govern and deliver system enhancements and releases. This role also requires extensive comprehension of Deloitte's complex preboarding processes and the systems that enable it.

Recruiting for this role ends on November 21st, 2024.

Work you'll do:

As a Preboarding Solution Architect for our Service Now HRSD team, you will use your knowledge and experience of HR operations and the Service Now HR Service Delivery (HRSD) platform to optimize our clients HR operations and help them drive business results.

In this role you will be responsible for:

• Leading Preboarding Service Now projects and work-streams through discovery, design, build, test, and deployment activities.
• Providing hands-on Project Management to ensure deadlines are met and key deliverables are always accurate
• Working with a team of both functional and technical teams through requirements gathering and design sessions for the Service Now preboarding solution
• Effectively communicating business requirements to the Service Now development team
• Partnering with Deloitte Technology to manage upcoming upgrades and releases
• Managing preboarding integrations
• Managing detailed implementation plans for deploying the preboarding enhancements including establishing key milestones, finalizing scope and high-level architecture
• Supporting the iterative configuration of the Service Now preboarding solution, engage stakeholders to conduct reviews through joint design sessions
• Assisting with executing system QA, UAT validation, preparing the ELE team for deployments
• Forging strong relationships with Internal stakeholders, Consulting and project teams that will contribute to your growth and development

Qualifications: Required

• Bachelor's Degree
• A minimum of 6 years of experience in Service Now optimizations, of which, a minimum of 1 year focused on the delivery and implementation of at least one Service Now HRSD core module
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Ability to travel 0-20%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

• Knowledge of Deloitte Preboarding functions, processes, and best practices
• Experience in Project Management
• Experience designing and/or implementing Service Now products/tools
• Experience working with multiple stakeholder groups
Operational experience with the Service Now Platform

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $88,600 - $163,100.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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