Job Opportunities in United States

Service Now HRSD Solution Lead Specialist

The USTT Digital and Analytics team implements core, firmwide Talent applications leveraged to support key Talent strategies and processes. As Talent identifies opportunities to transform the way we deliver services, technology solutions will need to be implemented or updated to provide an enhanced experience to our professionals and to drive operational efficiency and effectiveness improvements across Talent.

We're looking for a seasoned Service Now HRSD Solution Lead Specialist to support the Digital & Analytics team with the management of Service Now HRSD processes. This individual will need to demonstrate strong technology operations management, solution design, product backlog management, and leadership skills to coordinate across multiple groups including Talent Stakeholders, Consulting, and Technology, to govern and deliver system enhancements, releases, and upcoming projects.

Recruiting for this role ends on November 21st, 2024.

Work you'll do:

As a Solution Lead for our Service Now HRSD team, you will use your knowledge and experience of HR operations and the Service Now HR Service Delivery (HRSD) platform to optimize our clients HR operations and help them drive business results.

In this role you will be responsible for:

• Supporting Service Now HRSD projects and work-streams through discovery, design, build, test, and deployment activities
• Providing hands-on Project Management to ensure deadlines are met and key deliverables are always accurate
• Working with both functional and technical teams through requirements gathering and sprint design sessions for the Service Now HRSD applications
• Coordinate across Talent, Technology, and Consulting teams to ensure project deliverables are on track and escalate issues as appropriate to be able to mitigate any risk
• Recommend optimizations and improvements to existing solutions based on feedback from Talent stakeholders
• Systematically tracking, documenting and communicating business requirements to the Service Now development team
• Managing design of enhancements including establishing key milestones, finalizing scope and high-level architecture
• Supporting the iterative configuration of Service Now HRSD, engage stakeholders to conduct reviews through joint design sessions
• Perform other role-related duties as assigned

Qualifications:
Required

• Bachelor's Degree
• Minimum of 6 years of experience in hands on Service Now functional experience, of which, a minimum of 2 years focused on the delivery and implementation of at least one Service Now HRSD core module and ongoing maintenance of the application
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Ability to travel 0-5%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

• Experience designing and/or implementing Service Now products/tools
• Experience working with multiple stakeholder groups
• Operational experience with the Service Now Platform
• Knowledge of HR functions, processes, and best practices
Experience in Project Management

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $88,600 - $163,100.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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