November 13, 2024

Children and Families First Delaware Inc

Seaford

FULL TIME

Service Navigator

SUMMARY
The Service Navigator works in partnership with families, providing individualized coaching and assisting families with the development of achievement plans centered around the Mobility Mentoring practice model, and refer them to essential community resources and collaborating organizations for assistance as appropriate
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Directly screen and assess family needs following program protocols and intake procedures , including, but not limited to, analyzing presenting problems to determine service needs.
Provide individualized client support to families to assist with the development of achievement plans, working closely with the Team Leader, and other program staff as needed.
Work in partnership with the family, providing assistance to accomplish goals and objectives. Support clients in identifying strengths, setting goals, and addressing barriers or challenges that impede engagement.
Provide assessment, planning, referrals, advocacy, and collateral contacts on behalf of clients. Maintain contact with clients through meetings onsite at housing development, telephone calls, or home visits, or other means necessary.
Work with team members to track critical data to measure project outcomes.
Prepare and maintain timely documentation and records in accordance with agency, state accreditation, and other requirements, policies, and procedures.
Participate in regular meetings with Team Leader, and other program staff to build connections with families that need further assessment, connection to resources, and to review existing cases.
Assistance in identifying other community-based organizations that support (health, mental health, financial stability, employment, childcare, education)
Participate as a team member in programs, services and events designed to increase parent/family and community engagement.
Attend and participate in stakeholder and community networking meetings as necessary.
Attend and participate in trainings as necessary.
Attend supervision meetings as appropriate.
Prepare and maintain timely documentation and records in accordance with agency, state accreditation, and other requirements, policies and procedures.
Maintain agency standards regarding confidentiality and quality.

EDUCATION and/or EXPERIENCE
Bachelor’s degree in Social Work or related field with experience in related field; or equivalent combination of education and experience.

Ability to respond appropriately to the cultural differences present among the agency’s service population.
Knowledgeable of community resources and programs supportive of healthy and sustainable living.
Flexibility with respect to work assignment in accordance with agency need.
Working knowledge of computers, including Microsoft Office software.
Ability to work independently as well as in a team-setting.
Strong organizational skills.
Ability to communicate effectively, verbally and in writing.
Strong interpersonal skills.
Must have flexibility in schedule to work around family schedules and community engagement opportunities.
Must have reliable transportation and a valid driver’s license, which meets the requirements of the agency’s insurance carrier.