Job Opportunities in United States
November 5, 2024
The State of Oklahoma
FULL TIME
Service Desk Technician
Job Posting Title
Service Desk Technician
Agency
090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV
Supervisory Organization
IS-CS
Job Posting End Date (Continuous if Blank)
November 19, 2024
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full time
Job Type
Regular
Compensation
Salary is based on education and experience.
Job Description
As a Service Desk Technician with OMES you will enjoy:
- Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.
-
A comprehensive
Benefit Packagewith a generousbenefits allowanceto offset the cost of insurance premiums for employees and their eligible dependents.
Job Details
- Full-time 40 hour work weeks
- Support the Information Services Division.
- Salary is based on education and experience.
Responsibilities
- Respond to requests for assistance via inbound calls, self-service, chat or email.
- Work to resolve tickets at the Service Desk level before referring to the next level support.
- Assign and notify next level support of technical trouble tickets that cannot be resolved at the service desk agent level.
- Identify and escalate situations requiring urgent attention.
- Research questions using available information resources.
- Ensure that all reported issues are entered into the ticketing system and have full and proper documentation and are close to successful resolution.
- Adhere to established service level agreements (SLA) with high level of emphasis on customer satisfaction and communication.
- Follow up with customers to ensure complete resolution of issues.
- Work to increase percentage of cases resolved by the Service Desk annually.
- Train customers and/or advise on appropriate action, as necessary.
- Create knowledge articles for items not found in IS knowledgebase.
- Stay current with system information, changes, and updates.
Physical Demands and Work Environment
- This position works in a comfortable office setting with a computer for a large percentage of the work day. This is a teleworking position, with onsite work as needed. The noise level in the work environment is usually mild. This position requires long periods, up to 8 hours a day, of sitting and working at a desk and on a telephone. Occasional travel may be required. When requested will work nights and/or weekends to meet the needs of the operation.
Minimum Qualifications
- Requirements include two (2) years of customer service experience or 48 semester hours at an accredited college, university, or technical school.
About
OMES
The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners’ goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible.
OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current active State of Oklahoma employees must apply for open positions internally through the Workday
Jobs Hub
.
Latest Job Opportunities
November 20, 2024
Layne Christensen Company
Water Pump Installer - Layne
Middletown
FULL TIME
View DetailsSimilar Jobs
November 5, 2024
Sandia Laboratory Federal Credit Union
Financial Services Consultant 1 (Float)
Albuquerque
FULL TIME
View Details
November 5, 2024
Jornada Veterinary Clinic
Veterinary Client Service Representative
Las Cruces
FULL TIME
View Details
November 4, 2024
Marshalls
Loss Prevention Customer Service Associate I
Las Cruces
FULL TIME
View Details
November 4, 2024
Eastern New Mexico University
Student Support Services-Academic Advisor
Roswell
FULL TIME
View Details
November 4, 2024
Bluebird Mountain Sports
Service Associate
Santa Fe
FULL TIME & PART TIME & TEMPORARY
View DetailsNew Jobs from This Company
November 5, 2024
The State of Oklahoma
Data Entry Support and Youth Coordinator
FULL TIME
View Details