November 6, 2024

United Medical Systems

Columbus

FULL TIME

Scheduler - Full Time

About Us:
United Medical Systems is a mobile healthcare services company offering shared service programs with an emphasis on delivering advanced technologies and cost- efficient solutions in the clinical areas of Urology. We are confident our partners, including healthcare facilities, physicians and their patients, all benefit from the enhanced medical capabilities that UMS provide. It is our dedicated and accomplished clinical and service teams that promote our goals and ensure the well-being of our customers nationwide.
Primary Responsibilities/Duties/Functions/Tasks:

Work with National Scheduling and Logistics Manager, Regional Operations Manager and Technologists to maintain daily schedules
Responsible for timely implementation and announcement of schedule changes via current protocol and or standard operating procedure
Promptly respond to all customer inquiries related to service day activity
Responsible for assignments of the UMS schedule to all field Teammates
Responsible for obtaining documentation for all cancellation & addition requests from UMS Customers
Responsible for accurately entering patient appointments in the scheduling system via the UMS scheduling intake process
Identify and communicate all potential customer services concerns to the National Scheduling and Logistics Manager and applicable Operations Manager, among others, for further investigation
Assist National Scheduling and Logistics Manager in assigning service dates to all UMS accounts on an annual basis, including but not limited to modifying requests, tracking confirmations, follow-up efforts, etc.
Through cross-training, understand and be able to execute the Standard Operating Procedures for scheduling all mobile modalities
Effectively maintain account database information, i.e. accurate contact info, preferred method of communication, Technologist and/or equipment preferences, etc.
Work as a liaison between service, fleet and Regional Operations Manager to coordinate the scheduling of equipment preventive maintenance, physicist survey and other service requests as necessary and indicated by service line.
Other responsibilities/projects/tasks assigned as necessary by the National Scheduling and Logistics Manager