November 14, 2024

Confidential

Wilmington

FULL TIME

Retail General Manager

We are seeking a highly skilled professional for our General Manager.
As the General Manager, you will manage sales staff and charged with the responsibility to achieve maximum growth and optimum profits from sales through Metrics for the assigned location. Sets and adjusts sales goals as appropriate; responsible for overall operations of assigned retail location in the absence of the Store Manager. If you are interested in working for a company that really takes care of its employees, then this is the perfect position for you!
The Benefits and Perks :

We offer a paid hourly training program
Feeling under the weather, we’ve got you covered! We offer Comprehensive Health, Dental, and Vision coverage
Life insurance – Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well / Supplemental Life- AD&D
Short Tern Disability
Long Term Disability
Critical Illness
Accident
Flexible Spending Account (FSA)
Employee Assistance Program
·Paid Vacation, Holidays
Sick Leave ( State Specific )
401k Retirement Plan
Family Medical Leave ACT (FMLA) / Leave of Absence
Our prices are already low, but why not more! Generous Employee Discount
Need a pay advance, no worries we have you covered.

SUPERVISORY RESPONSIBILITIES :
Supervises Sales Representatives, Office Staff and Merchandisers. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Responsible for managing the stores KPI's (Key Performance Indicators)
Support sales staff on the floor by continually coaching, motivating, and training on a daily basis
Handles escalated inquires from sales staff or front office
Thorough knowledge of policies and procedures
Observes sales associates to ensure daily duties are performed and gives concise feedback for continuous improvement
Conduct sales meeting – New items, modification of product, price updates, discontinued items and upcoming promotions
Develop individual sales goals
Monitor and track traffic flow
Monitor the UP system
Report and discuss sales goals and issues with Store Manager
Provide reports
Schedule sales floor to ensure full coverage
Review all sales orders on a daily basis
Sales Floor – pricing, tagging, promotion, and organization
Knowledge regarding furniture location on the showroom and the merchandise
Daily Close outs – count money
Ensures merchandise is prepared in accordance with specifics of sales promotions events
Ensures sales staff conducts themselves in a professional manner that is appealing to visitors, customers and other associates
Recruiting new sales staff in a regular basis
Responsible for alarms in the store, answering phone calls from alarm companies in case of issue. Cancel dispatch (if applicable) or meeting officers or firefighters at store at anytime
Key Holder
Works required hours and attends all required meetings
Must be willing to work at any location

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge of retail store operations, merchandising and sales concepts.
Must possess the ability to read, analyze, and interpret common publications related to field of expertise, sales and financing contracts, delivery orders, etc.
Must possess the ability to respond to common inquiries or complaints from customers and vendors.
Ability to effectively present information to top management and members of subordinate staff.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, etc. Ability to apply concepts of basic algebra.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

EDUCATION and/or EXPERIENCE

Bachelor’s degree or equivalent in Business, Finance or related field preferred
Three to five years or related experience and/or training; or equivalent combination of education and experience.
Computer literacy to include a working knowledge of standard business applications (MS Outlook, Word and Excel), in a Windows environment.

PHYSICAL DEMANDS The physical demands described+ here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit, climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
Job Type: Full-time ( Salary )
We are proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.
Work Remotely

Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits: