The Branch Library Assistant is responsible for all public service operations including circulation, reference, and technology help.
Qualifications:
High School Diploma, customer service experience, and programming/event planning experience preferred. The successful applicant needs to be friendly, outgoing, motivated, and committed to providing excellent service in a public library environment.
Required Knowledge, Skills, and Abilities:
Candidate should be computer literate and willing to learn new technologies
Knowledge of popular reading materials, movies, and music
Must like working with people and be able to cooperate with all staff
Must possess the temperament and good judgment to effectively work with the general public and patrons, some of whom may be irate or unreasonable
Accuracy in clerical skills such as typing and barcode scanning
Position requires walking and standing for long periods. Requires light lifting and carrying of up to 40 pounds.
Ability to work a flexible schedule, including evenings and Saturdays
Must like working with people of all ages.
Maintains professional relationships with co-workers and supervisor while utilizing excellent communication skills.
Responsibilities:
Provides outstanding customer service to patrons of all ages.
May act as a notary and/or passport
Provides technology and computer assistance to adult and youth patrons
Checks materials in and out using barcode scanner and RFID system
Registers patrons for new library cards and enters data into system accurately and efficiently
Assists patrons in locating materials and provides reader’s advisory assistance
Helps patrons with a wide variety of computer tasks.
Continuously learns new and changing technology
Familiarizes self with library policies and adheres to them
Answers Libby, Hoopla, and Kanopy questions, while assisting with set up.
Monitors patron behavior and enforces library code of conduct; alerts manager.
Shelves materials as needed.
Answers telephone and assists patrons with renewals, lost items, and materials or services questions.