November 19, 2024

Department of Consumer Affairs

FULL TIME

PROGRAM REPRESENTATIVE I, DEPARTMENT OF CONSUMER AFFAIRS

Under the general supervision of the Program Representative III, the Program Representative I (PR I) enforces the laws and regulations governing auto repair and smog check and independently investigates consumer complaints. The PR I performs the full range of duties, as specified in the Bureau of Automotive Repair’s Enforcement Policies and Procedures Manual.

The PR I position is not eligible for a 4/10/40 schedule.

* Please refer to the "Application Instructions" and "Additional Information" for instructions on how to apply.*

Incumbents with experience in the following area of expertise are highly sought after and encouraged to apply:

Automotive Systems Diagnosis and Repair
Motor Vehicle Emissions Controls Testing and Repair
Automotive Collision Repair and Refinishing.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

Cal Careers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.

Please let us know how you heard about our position by taking this brief survey: https://forms.office.com/g/ZDz01HNTGG

You will find additional information about the job in the Duty Statement.

Working Conditions

The incumbent works 40 hours per week in an office setting, with artificial light and temperature control. Daily access to and use of a personal computer and telephone is essential. Stationary position requirements in the office are consistent with office work. In addition, the incumbent will spend approximately 75% of their time per week in the field, which includes remaining in a stationary position, driving, and ambulating. In a normal work shift, an incumbent will frequently be required to use hand manipulations and body movements. Occasionally, an incumbent will be required to maneuver around, underneath and/or over obstacles in the process of investigations. The incumbent is required to travel throughout an assigned geographical area by various methods of transportation.

Minimum Requirements
You will find the Minimum Requirements in the Class Specification.

PROGRAM REPRESENTATIVE I, DEPARTMENT OF CONSUMER AFFAIRS

Additional Documents

Job Application Package Checklist
Duty Statement

Position Details

Job Code #:

JC-457390

Position #(s):

646-157-6840-011

646-157-6840-XXX

Working Title:

Enforcement Investigator

Classification:

PROGRAM REPRESENTATIVE I, DEPARTMENT OF CONSUMER AFFAIRS

$5,758.00 - $7,141.00

# of Positions:

Multiple

Work Location:

Orange County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Facility:

Bureau of Automotive Repair

Work Shift:

8:00 am - 5:00 pm

Work Week:

Monday - Friday

Department Information

The Bureau of Automotive Repair’s mission is to protect and serve California consumers by ensuring a fair and competitive automotive repair marketplace and administering a model motor vehicle emissions reduction program.

This position is located in Santa Ana, CA.

http://www.bar.ca.gov/

**Free Parking**

The Department of Consumer Affairs (DCA) has many exciting career opportunities available and is dedicated to hiring and retaining qualified employees. DCA is committed to diversity, equity, inclusion, and accessibility in carrying out its consumer protection mission, and DCA solidifies this commitment starting with its recruitment efforts. DCA enriches its diversity through a workforce that reflects the population it serves, delivers successful results through inclusive team work where all contributions are valued, ensures every employee receives fair opportunities to succeed, and enables all employees to do their best by providing access to tools, resources, information, equipment and career development.

Special Requirements

The position(s) require(s) a valid California Drivers License (CDL). You must answer the questions addressing your CDL on your application. Ensure you provide your CDL number, class, expiration date, and any endorsements and/or restrictions.
The position(s) require(s) Medical Clearance prior to being hired.

Applicants must possess a valid California driver's license and a good driving record. Must pass a medical examination to ensure fitness. Applicants shall have a work record clear of revocation or suspension of departmental-issued licenses for Lamp Installer/Adjuster, Brake Installer/Adjuster, Smog Technician, and or Smog Inspector.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 12/2/2024 Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your Cal Career Account at www.Cal Careers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:

Department of Consumer Affairs

Office of Human Resources

Attn: Recruitment Technician, JC# 457390, MV

1625 North Market Blvd., Suite N-321

Sacramento, CA 95834

Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:

Department of Consumer Affairs

Office of Human Resources

Recruitment Technician, JC# 457390, MV

1625 North Market Blvd., Suite N-321

Sacramento, CA 95834

Please note: The drop off location may be non-operational on weekends and holidays.

08:00 AM - 05:00 PM

Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.Cal Careers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is optional. It may be included, but is not required.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Knowledge of equipment and methods used in the maintenance and repair of automotive equipment.
Knowledge of equipment and methods used in automotive body damage, collision repair, refinishing and restoration.
Ability to operate tools used in automotive repair, inspect automotive equipment, purchase parts and materials, keep accurate records of inventory, reconcile and make reports, follow oral and written directions.
Ability to work cooperatively with others, work efficiently, report to work on time, maintain consistent, regular attendance, work under changing priorities or deadlines, look and act in a professional manner, and exhibit courteous behavior towards coworkers.
Ability to analyze information and make decisions in a competent and timely manner.
Ability to ask effective questions, evaluates information, apply guidelines and procedures, and make accurate and timely decisions.
Ability to work independently with minimum supervision.
Ability to maximize utilization of computers to accomplish daily tasks.
Positive attitude and highly motivated.
Excellent verbal and written communication skills.
Excellent organizational skills.

Benefits

Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment. Detailed benefit information including health, dental, vision, retirement, etc. can be found at Cal HR website and the Cal PERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Sasha Klatt
(279) 260-2408
sasha.klatt@dca.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 574-8280
EEO@dca.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Information

Employment information on the STD 678 MUST be completed with dates, duties and responsibilities, and contact names and phone numbers of supervisors. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.

If you are using education to meet the minimum qualifications, as specified in the classification specification (http://www.calhr.ca.gov/state-hr-professionals/pages/job-descriptions.aspx), please include a copy of your degree or unofficial transcripts with your application package. Please be aware that if you are selected for the position, you will be required to submit official sealed transcripts.

DO NOT include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.

Electronic applications through your Cal Career Account are highly recommended.

Applicants who wish to submit hard copy applications shall use the most current version of the State application (STD. 678). https://jobs.ca.gov/pdf/std678.pdf

Applicants who fail to submit the most current version of the STD. 678 may be disqualified.

Multiple positions may become available.

Electronic Submission:
Application and any applicable required documents may be submitted electronically through Cal Career account. The application packages must be received electronically by 11:59 p.m. on the final filing date as stated on the job vacancy announcement.

U.S Postal Service Mail:
Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement.

Hand Delivery:
Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (Cal HR). Please Note: The drop off location may be non-operational on weekends and holidays.

Please note that the Cal Career system will not allow you to resubmit your application once you withdraw it. If you have any updates to your online application after you have submitted it, please contact Job Postings@dca.ca.gov. For all other questions regarding your Cal HR Cal Careers account, you may contact the Cal Career Unit at (866) 844-8671.

Incompatible Work Activity

This position is subject to the Incompatible Work Activity (IWA) Policy of the Department of Consumer Affairs (LGL 23-01). If hired, the candidate would be subject to the IWA Policy and Employment Attestation, and the candidate’s participation and/or ownership related to an Automotive Repair Dealer and possession of any Bureau of Automotive Repair license must be disclosed and determined not to pose a conflict prior to employment.

Specifically, Bureau of Automotive Repair employees are prohibited from engaging in any employment, activity, or enterprise that is clearly inconsistent, incompatible, in conflict with, or inimical to their duties as a state officer or employee (Government Code section 19990). If an employee is uncertain about whether an activity, employment, or enterprise violates this policy, the employee should immediately consult with their supervisor, who will state in writing whether the activity, employment, or enterprise is prohibited. Failure to follow any of the provisions of this policy is cause for discipline, which may include termination of employment.

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.