November 6, 2024

ActioNet

Oklahoma City

FULL TIME

Program Manager

Actio Net has an opportunity for a Program Manager for Federal Civilian programs requiring a Public Trust clearance in the Washington D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the main Point of Contact (POC) for a contract's full range of IT and cybersecurity services and deliverables. In this role, you will ensure cohesiveness between all levels, develop, and execute process improvements, and ensure high levels of customer satisfaction. The right candidate will work well with a team, exhibit excellent customer service skills, be self-motivated, and seek ways to improve the environment.
Duties and Responsibilities:

Provides leadership and direction for Program and project management staff, providing client and project management support, leading to high-quality client delivery
Maintain overall programmatic responsibility of the contract
Organize, direct, and manage contract operation support functions involving multiple contract tasks
Maintain and manage senior-level client/organizational interface
Ensure satisfactory performance of contract task areas
Ensures that projects adhere to Actio Net’s Quality Management System, including Actio Net tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on track and customers fully informed of status
Ensures that risks and issues identified are driven to closure. Serves as an initial escalation point for issues escalated from the project teams
Implements cross-project/cross-organization reporting. Develops standards and drives implementation of consistent project-level reporting among PMs.
Strategically work with cross-functional teams to provide innovative, customer-focused experiences

Basic Qualifications (required):

Eight (8) or more years as a Program Manager for the Federal Government
Five (5) or more years managing and leading large Enterprise Service Desk teams utilizing ITIL and Agile methodologies
PMP certification
Managed a team of 40+ IT professionals
Good interpersonal, problem-solving, and time management skills
Strong management skills to manage resources and day-to-day processes
Demonstrated experience in full development life cycle development standards and best practices for quality assurance
Strong attention to detail, organizational skills, and a commitment to quality
Ability to work independently and collaboratively within cross-functional teams

Preferred:

Bachelor’s degree in business, computer science, information systems or related discipline
ITIL 4 Certification
Agile certification(s)
Vendor certifications (e.g. Microsoft, AWS, cisco, Service Now, Sales Force, etc.)

Actio Net is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 26+ years of stellar past performance, Actio Net is the premier Trusted Innogrator!
Core Capabilities:

Advanced and Managed IT Services
Agile Software Development
Dev Sec Ops
Cybersecurity
Health IT
C4ISR & SIGINT
Data Center Engineering & Operations
Engineering & Installation

Why Actio Net?
At Actio Net, our Passion for Quality is at the heart of everything we do:

Commitment to Employees: We are committed to making Actio Net a great place to work and continue to invest in our Actio Neters.
Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.

Actio Net is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.
What's in It For You?
As an Actio Neter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?
Actio Net is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Full-Time Employees are eligible to participate in our Actio Net’s Benefits Program: