Job Opportunities in United States
November 5, 2024
The HopeLine Resource Center for Community Development, INC
Bronx
PART TIME
Operations Manager
The Hope Line is a multi-faceted resource center located in the South Bronx. We have for over 26 years served disadvantaged families and currently we offer a food pantry, diaper center, and Health Screening. We working with Partners to help with SNAP Benefits assistance services and WIC assitance.
The Role is to Manage the day to day operations of the Hopeline and work closely with the Executive Director to ensure we provide excelnt custtomer service and a smooth flow of clients.
Job Type: Part-time
Pay: $25.00 per hour
Expected hours: 32 per week
Schedule:
The Role is to Manage the day to day operations of the Hopeline and work closely with the Executive Director to ensure we provide excelnt custtomer service and a smooth flow of clients.
- Manage the overall operations of the Hopeline which includes the oldest and the most consistent Diaper programs in the Bronx.
- Supervise a team of 5-7 part time staff.
- Assist in scheduling appointments for food and diaper distribution which involves answering the phones, emails, and in person requestions.
- Consistently ensure a proper and smooth customer flow and continue to improve delivery of services and providing hands on assitance with the team when needed.
- Work closely with Executive Director to identify operational challenges and help create improvements to the organization and any other special projects.
- Spearhead all new initiatives.
- Engage with clients and fill in to any and all roles as needed.
- Ensure data integrity and compliance with policies.
- Make supply orders, prepare and submit timesheets for staff.
- Served as point of escalation for high-level customer complaints and issues
- Has some Leadership experience
- Great organizational skills
- Must be able to Multitask.
- Good customer service related skills, such making and answering phone calls, and scheduling appointments.
- Ability to demonstrate sound judgment and ability to analyze well to make best decisions
- Works well with others Has a can do attitude and can create genuine relationships with their clients and coworkers.
- Education and Experience:
- Must have at least their Associates.
- Must be fluent in English and Spanish.
Job Type: Part-time
Pay: $25.00 per hour
Expected hours: 32 per week
Schedule:
- Day shift
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