November 1, 2024

San Juan

FULL TIME

Provide effective back up of the Senior Servicing and Operations Manager in the administration and user support of the company’s core systems.
Responsible of documenting the configuration, testing and implementation of fixes and new functionalities of the company’s core systems.
Answering technical queries and assisting users.
Troubleshooting any reported problems and notifying the core system’s technical team of issues.
Follow up with core system’s technical team for the timely implementation of fixes of issues identified in the company’s core systems.
Configuring, adding, and deleting file systems.
Assist in the preparation and validation of the Metro2 file.
Maintain loan system data integrity to accurately reflect loan file contents, as well as ensure accurate management reporting.
Make recommendations to improve the business performance of the established procedures within the Loan Servicing and Operations Department.
Responsible for the documentation and testing of new procedures within the Loan Servicing and Operations Department.
Any other required task within the Operations, Loan Servicing and IT Departments.

Requirements

Bachelor’s degree in Project Management with experience in system implementations or Computer Science with experience in project management.
Demonstrate proficiency with personal computer and Microsoft applications (Outlook, Word, Excel and Power Point) or similar software.
Strong problem-solving and critical thinking skills.
Detail-oriented and conscientious.
Demonstrated ability to identify, create and produce documentation and data analysis.
Excellent communication and interpersonal skills, including ability to interact effectively with managers, vendors and customers.
Strong written communication skills, both written and verbal, with the ability to prepare detailed reports, and analysis for management.