November 20, 2024

AICP Corp.

Charlotte

FULL TIME

Office Administrator

Job Summary
Are you a highly organized, detail-oriented professional who loves solving problems and providing exceptional customer service? Do you have a knack for juggling multiple tasks while staying focused and productive? If so, we have the perfect opportunity for you!
We’re looking for an Office Administrator to join our growing team. This role involves customer service, order processing, administrative support, and financial tasks. You’ll work closely with customers, vendors, and internal teams to ensure smooth operations and exceptional service.
About Us
AICP Corp. is a premier supplier to the cinema and entertainment industries, known for our professionalism, innovation, and commitment to excellence. We pride ourselves on fostering a friendly, collaborative work environment where creativity and teamwork thrive. Our mission is to deliver exceptional products and services that exceed our customers' expectations.
We operate in a modern, small-office setting that promotes efficiency and a close-knit team culture. With ample growth opportunities, AICP Corp. is the perfect place to build a rewarding and dynamic career.
Key Responsibilities
Customer Service & Communication

Respond to customer and vendor inquiries via email and occasional phone calls.
Provide updates on orders, rebates, and tracking information.
Address and resolve issues, ensuring customers are informed and satisfied.

Order Management

Create and manage purchase orders and sales orders.
Coordinate with vendors to ensure timely order fulfillment.
Track and update order statuses.

Financial Tasks

Enter vendor bills and process payments in Quick Books.
Handle credit card payments and apply checks/ACH payments accurately.

Rebate & Sample Processing

Process rebates and reimbursements.
Manage sample requests from customers and internal teams, including follow-up.

Equipment Management

Oversee our equipment programs and coordinate with internal and external teams.

General Support & Administration

Update pricing lists and databases.
Prepare UPS shipments and handle logistics for outgoing orders.
Scan and file important documents and payments.
Assist with miscellaneous tasks such as updating distributor communications and tracking product issues.

Skills and Qualifications

High school diploma required; Associate degree or higher preferred.
Strong customer service experience (minimum 2 years) with a proven ability to resolve issues effectively.
Proficiency in accounting software, especially Quick Books or similar ERP systems.
Competence in Microsoft Office is a must (Excel, Word, etc.).
Organized and detail-oriented with excellent time management skills.
Outstanding written and verbal communication skills.
Ability to work independently, adapt to new tasks, and solve problems efficiently.
Experience in managing multiple responsibilities in a fast-paced environment.
This position in 100% in office.