November 15, 2024

Caliber Collision

Laguna Beach

FULL TIME

Office Administrator

Job Summary

Responsible for ensuring World Class Customer Experience by all front office team. Additionally, responsible for a broad scope of accounting and HR-related administrative duties

Essential Job Duties

Work closely with the Office Manager/General Manager to create a team environment producing high performance results
Create and maintain a front office environment of World Class Customer Experience through example
Assist with providing the front office teammates with the necessary tools, training and information to effectively perform their jobs
Ensure centers consistent application of all Caliber SOPs through ongoing training and monitoring
Ensure R.O. file accuracy and SOP, DRP and regulatory (BAR) compliance during repair and prior to vehicle delivery
Provide accurate and timely payroll and HR-related administration and recordkeeping for all center associates.
Maintain Accounts Receivables, Accounts Payable accounts and Cash Handling procedures to company standards
Complete all Accounting related daily, weekly and monthly processing and reports per company SOPs and in a timely and consistent manner
Ensure controllable expenses are within acceptable guidelines
Recognize and proactively manage potential problems (associate safety, customer, facility, etc.), including escalating to next level as necessary
Other duties as assigned

Skill/Requirements

High school diploma or GED
Minimum 2 to 4 years of related experience
Ability to effectively communicate with others, oral and written
Organizations, multi-tasking; adapts easily to fast-paced environment
Personable, friendly demeanor with World Class customer service approach to internal and external customers
Maintains a well-groomed, professional appearance

Physical Requirements / Working Conditions

Position is based in a climate controlled, professional office environment with moderate noise levels. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Specific vision abilities required by this job include close vision requirements due to computer work. Regularly required to talk or hear. Frequently required to stand; walk; use hands to handle or feel; and reach with hands and arms. The job may require lifting up to 20 lbs and long periods of sitting while working at desk. In the event that travel is required, must be able to uphold the stress of traveling.