September 10, 2024

Tesla

Owings Mills

FULL TIME

Mobile Service Router

Job Category

Vehicle Service

Location

Owings Mills, Maryland

Req. ID

227069

Job Type

Full-time

Tesla participates in the E-Verify Program

What to Expect Tesla Motors is seeking an accomplished Mobile Service Router dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and employees. The ideal candidate will not only demonstrate technical expertise but also excel in delivering exceptional customer service. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world’s transition to sustainable energy.
What You’ll Do

Coordinate repairs for new and used vehicles, ensuring compliance with warranty guidelines and specifications
Respond to roadside requests and assess technical issues to determine if resolution can be achieved remotely, over the phone, or requires technician intervention
Communicate with customers via text, calls, email, and internal channels for service updates, scheduling, payment processing, and addressing inquiries
Schedule customers within hour block windows, optimizing throughput and routing for mobile service technicians
Collaborate with service leadership to plan for PTO, vehicle maintenance, and adjustments, striving to meet or exceed customer demand
Utilize reporting metrics to guide procedural enhancements, elevating the overall customer experience
Proficiency in the Microsoft Suite, Tesla programs, and reporting metrics

What You’ll Bring

Customer-facing experience, ideally in a technical or automotive setting, demonstrating a commitment to excellent service
Proficiency in parts processes, warranty knowledge, and the ability to articulate technical information in a customer-friendly manner, both verbally and in writing
Enthusiastically seeks understanding of automotive techniques related to vehicle repair and servicing
Positive, adaptable, and open to learning about changes in the personal transportation industry, as well as Tesla products and services
Strong organizational skills, with the ability to handle multiple priorities, meet deadlines, and thrive in a fast-paced environment
Excellent verbal and written communication skills, including the ability to address difficult conversations and customer conflicts
Valid driver's license required, ability to work flexible hours, including evenings, weekends, and holidays, and willingness to obtain state licensing where applicable

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
LGBTQ+ care concierge services
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.