November 6, 2024

Sinclair Community College

Dayton

FULL TIME

Manager of Academic and Placement Testing - Enrollment Operations

At Sinclair, we are guided by our Core Values, which shape our culture and drive our success:

Accountable to our students, the community and one another.
Collaborative in working together to achieve excellence in education and service to our community.
Compassionate in fostering a supportive environment where every individual feels valued.
Inclusive so that a college education is accessible to everyone, and all individuals feel heard, valued and respected.
Innovative to inspire creativity and drive transformative change.

The primary function of Manager for Academic and Placement Testing is to coordinate the evening and weekend operations of the Testing Centers, to effectively and consistently provide quality testing services to on-campus and distance students as well as data and test management for college faculty and administrators. Expanded operations in the Testing Center are planned as a result of enrollment increase, as well as the potential for expanding testing services at Sinclair.
All day, evening and Saturday operations requires the Manager to monitor computer–based systems, online student services and supervise and manage the schedule of part-time staff.

Why work for Sinclair College?

The following are some of the benefits that professional staff with Sinclair College receive:

Tuition waiver for employee and dependents for all Sinclair courses and programs
Support for continued training and education, including tuition reimbursement for other universities and colleges
OPERS pension participation option, with 14% employer contribution
4+ weeks of personal and vacation leave, 3+ weeks of sick leave annually
14 days of annually observed company holidays
Expansive and competitive insurance programs, including an HSA with annual employer contribution available
High quality programs and events for work-life balance

SCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.

Principal Accountabilities

Strong customer service and/or student advocacy as demonstrated through a positive attitude of approachability, adaptability, strong problem-solving and desire to identify and support student success
Engage in behaviors that create an inclusive environment in which all people are valued and supported
Goes beyond providing the first or simplest answer to a customer, taking the time to identify the root cause of the problem, question, or issue in order to resolve it efficiently and professionally
Provide supervision for Placement and Academic Testing Center and functions during evening and Saturday hours in the absence of Assistant Director, Academic and Placement Testing, including supervision of PT Proctors
Provide quality service and problem solving for all customers, including faculty, staff and students, and Sinclair partner programs who utilize testing services
Interpret policy and procedures as needed
Review remote placement test reservations, prepare vouchers, and send proctor assignments
Prepare various reports for the Program Director of Enrollment Operations, the Assistant Director, Academic and Placement Testing, and Sinclair departments as requested
Provide assistance with special projects and last minute assignments
Operate, monitor and troubleshoot all equipment and database management systems, including testing and record keeping software. Provide technical assistance to Sinclair students, staff and faculty as needed, to include troubleshooting issues with off-site testing
Provide reports on utilization and evaluation of services, including Test Management System, ALEKS and Accuplacer
Update records at the close of each day and document patterns of technical or human resource problems

Requirements

Minimum of an associate’s degree in a related field and 5 years of relevant experience or a bachelor’s degree in a related field with 2 years of relevant experience, preferred;
Minimum of two years of professional work experience required. Office management experience related to educational testing and academic support preferred.
Demonstrate strong attention to detail, effective process management, teamwork, analytical problem-solving skills and excellent organizational abilities
Ability to deal effectively, pleasantly and patiently with a diverse student, faculty and staff population
Proficient in Microsoft Office applications, with strong working knowledge of Word, Access and Excel software as well as Microsoft Outlook