November 6, 2024

GUARDIAN SAVINGS BANK

Cincinnati

FULL TIME

Loan Servicing Representative

COMPANY DESCRIPTION
Guardian Savings Bank (GSB) is best known for making home ownership dreams come true for our customers. We also offer products, like checking and savings accounts, in our branches to meet the personal and business needs of all of our banking customers. If you are friendly, high energy, reliable, have a positive attitude and the desire to be part of a fun, growing, customer-focused team, we want you to be one of our front-line employees. Guardian Savings Bank is looking for a Loan Servicing Representative for our Mt. Airy branch.

PRIMARY RESPONSIBLITIES
The Loan Servicing Representative is responsible for providing phone support to customers, branches, and employees. Additional duties include, processing payments, payoffs, researching customer problems and questions and other department defined tasks as determined by management.

ESSENTIAL FUNCTIONS

Provide exceptional customer service via phone, email and internal department interaction.
Provide operational support for retail branch staff
Process payments, payoffs and payoff quotes
Print and mail daily notices and statements
Assist with all general service and operational tasks
Other duties and tasks as assigned

WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times
Must be able to concentrate, analyze and solve complex issues throughout the course of the work day.
Ability to stoop, reach, bend throughout the course of the work day.
May be required to work outside normal business hours including evenings and/or weekends.

POSITION TYPE/EXPECTED HOURS OF WORK
This is a Full-time position. Days and hours of work are Monday through Friday, between 8:30 a.m. and 5:00 p.m.

TRAVEL
No travel required.
REQUIRED EDUCATION AND EXPERIENCE

High School Diploma or equivalent required
Minimum 1 year mortgage experience, required; emphasis in mortgage lending documents preferred.
Minimum 1 year of previous customer service experience, required
Working knowledge Microsoft Office application (Excel, Word and Outlook), required
Available to work overtime to meet deadlines when required

SKILS/ABILITIES

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Proficient in Microsoft Office Suite or related software.
Excellent organizational skills and attention to detail.
Basic understanding of clerical procedures and systems such as recordkeeping and filing.
Ability to multitask and work successfully in a hi-paced environment

OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Guardian Savings Bank is an Equal Employment Opportunity and Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.