Lead Patient Access Rep.

November 7, 2024

Valley Health Systems Inc

Huntington

FULL TIME

This position is in our Dental Department. Dental experience preferred.

Job Summary: The patient access team lead assists the Front Office Manager or Site Manager with day-to-day activities of the front desk and ensures that policies and procedures are followed. The lead acts as a point of contact for the front office manager or site manager, billing, and provider staff for the job responsibilities and performance of the front desk team.

Job Duties:

Liaison between the front desk and the front office manager or site manager, billing, and provider staff
Provides supervision to the front desk staff on day-to-day tasks in conjunction with the front office manager or site manager.
Responsible for ensuring adequate front desk coverage at all times
Responsible for ensuring that scheduling policies are followed
Responsible for ensuring that billing procedures are followed
Responsible for ensuring that registration procedures are followed
Responsible for ensuring that Valley Health patient protection policies (e.g. HIPPA) are followed
Responsible for leading quality care initiative such as daily huddles, reports from Aledade, etc.
Responsible for ordering of various supplies including office and marketing
Responsible for opening and closing of center per shift requirements
Responsible for seeing that all site correspondence is received, distributed, and answered in a timely manner
Participate in the interview/hiring and orientation process of future staff.
Recommend and initiate change within the department (after approval from the office coordinator and provider staff) to improve patient flow and the patient experience.
Responsible for ensuring excellent front desk patient service
Performs front desk duties as an active member of the front office team (see Receptionist Job Description for full detail of duties)
Maintain compliance with the organization’s confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA).
Other duties as assigned.

Working Conditions:

Position requires excellent communication skills and problem solving abilities
Position requires managerial and team building skills
Position requires the ability to maintain concentration and attention to detail for long periods of time in order to maintain accurate records.
Position functions within a normal office environment.

Qualifications:

High school graduate/GED.
Ability to relate to patients, through familiarity with medical terminology and triage procedure.
Good organization and ability to multitask.
Friendly personality with the desire to work with the public.

Responsible to: Front Office Manager or Site Manager

We regret to inform you that this job opportunity is no longer available