Job Opportunities in United States

OUR GOAL:
Treat our consultants and clients the way we would like others to treat us!

Interested in joining our team? Check out the opportunity below and apply today!

Our Akron, Ohio client has a contract opening for IT Production Support who will assist with all aspects of day-to-day usage of the Vegetation Management work management software known as VMS (Vegetation Management Solution) on i OS mobile devices by ~ 2000 end users consisting of internal staff and external contractors who perform operational field activities on the distribution and transmission system in Ohio, Pennsylvania, New Jersey, Maryland, and West Virginia.

• Candidates must be local to Akron - on-site preferred

Schedule: 40 hours Monday – Friday
7:00AM to 3:30PM with ½ lunch 7:00AM to 4:00PM with 1 hr lunch
7:30AM to 4:00PM with ½ hr lunch 7:30AM to 4:30PM with 1 hr lunch
8:00AM to 4:30PM with ½ hr lunch 8:00AM to 5:00PM with 1 hr lunch
Note: Typical schedule above – occasional overtime and changes may be required from time to time

Skills Required:

• Excellent customer service and communication skills in a fast-paced environment; ability to multitask
• Superior problem-solving and technical computer skills to provide Support Desk ticket resolution
• Prior administrative assistance with support of data, databases, and Support Desk

Responsibilities:

• Daily Vegetation Management Technology Production Support of VMS for Business Unit:
  • Provide high level of exceptional customer support of end users
  • Maintain Mobile Asset Database (ITNow or equivalent) which tracks Personnel, issued Equipment and Accessories for i OS mobile devices
  • Maintain, activate, troubleshoot wireless cellular accounts on i OS mobile devices
  • General support, troubleshooting and assistance for i OS mobile devices
  • VPN functionality
  • Bluetooth functionality
  • Ensuring compliance with Cyber Security user & device requirements
  • Active Directory user provisioning
  • License provisioning
  • Multifactor Authentication Support
  • Create, respond, and resolve tickets representing VMS Support Desk
  • Investigate and resolve data issues within the VMS software to support tickets (~80-90% of duties)
  • Provide administrative assistance in handling data for VMS in database (~80-90% of duties)
  • Share screen with end users to resolve support tickets
  • Identify enhancements and defects for VMS software enter into database (Quality Center or equivalent)
  • Escalate tickets to appropriate department/vendor for resolution
  • Assist users with log on activation, Micro Soft Office 365 Apps, Power BI usage
  • Share results of daily application support in the form of lessons learned and global communications as identified
  • Computer Use Agreement adherence
  • Software or hardware upgrades
  • Work with staff and management to address any user non-compliance issues
  • Provide IT Solutions information users and i OS mobile devices
  • Assist with onboarding, offboarding and transfer of employees
  • Issue computer hardware and accessories to users as needed
  • Attend staff meetings as required

Reference: 1009103

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Revel IT, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your experience doesn't align perfectly with every qualification in the description, we encourage you to apply anyway. You might be the right candidate for this or our other open roles!

Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

#gdr4900