Job Opportunities in United States

Description

Program Mission: The Information Technology Services Office’s (ITSO) mission is to create and support useful technology services that are adaptable and support Ecology’s mission. ITSO’s mission is realized by focusing on the following strategic objectives and outcomes:

• Modeling behavior that demonstrates trust and integrity, accountability, and adherence to Ecology’s Core Competencies.
• Engaging in continuous learning, process improvement, and proactive communication with our business partners so that we deliver high quality services that leverage modern technical solutions and meet the business needs.
• Advancing the Portfolio Management program for transparent decision-making and mission driven prioritization.
• Managing agency systems to ensure confidentiality, integrity, and availability by evaluating business need, cyber threats, risk, and maintainability so that agency data is accurate and reliable.
• Leading enterprise data management: promote agency defined data standards and industry best practices, architect technical systems integrations, and provide technical support for hardware and software tools, allowing the agency to make data driven decisions.

Ecology employees may be eligible for the following:
Medical/Dental/Vision for employee & dependent(s), Public Employees Retirement System (PERS), Vacation, Sick, and other Leave*, 11 Paid Holidays per year*, Public Service Loan Forgiveness, Tuition Waiver, Long Term Disability & Life Insurance, Deferred Compensation Programs, Dependent Care Assistance Program (DCAP), Flexible Spending Arrangement (FSA), Employee Assistance Program, Commute Trip Reduction Incentives(Download PDF reader), Combined Fund Drive, Smart Health *Click here for more information

About the Department of Ecology
Protecting Washington State's environment for current and future generations is what we do every day at Ecology. We are a culture that is invested in making a difference. Join a team that is highly effective and collaborative, with leadership that embraces the value of people. To learn more, check out our Strategic Plan.

• A healthy life/work balance by offering flexible schedules and telework options for most positions.
• An Infants at Work Program that is based on the long-term health values of infant-parent bonding and breastfeeding newborns.
• Continuous growth and development opportunities.
• Opportunities to serve your community and make an impact through meaningful work.

Our commitment to DEIR
Diversity, equity, inclusion, and respect (DEIR) are core values central to Ecology’s work. We strive to be a workplace where we are esteemed for sharing our authentic identities, while advancing our individual professional goals and collaborating to protect, preserve, and enhance the environment for current and future generations.

We believe that DEIR is both a goal and an action. We are on a journey, honoring our shared humanity and taking steps to demonstrate our commitment to a vision where each of us is heard, seen, and valued.

Duties

• Diagnose and Resolve Issues: Quickly identify and troubleshoot technical problems to provide timely solutions for users.
• Communicate Effectively: Clearly explain technical issues and solutions to users of varying technical expertise, ensuring understanding and satisfaction.
• Document Tickets: Accurately log all support requests, resolutions, and relevant user information in the ticketing system for future reference and reporting.
• Prioritize Tickets: Assess the urgency and impact of support requests to prioritize work effectively and ensure critical issues are addressed first.
• Provide Training and Guidance: Educate users on software and hardware best practices, enhancing their ability to troubleshoot minor issues independently.
• Collaborate with Teams: Work closely with other IT departments to escalate complex issues and share knowledge, fostering a cooperative support environment.
• Follow Up: Ensure customer satisfaction by following up on resolved tickets to confirm that issues have been fully addressed.
• Stay Updated: Continuously learn about new technologies, tools, and procedures through training to continually improve support effectiveness and adapt to changing user needs.

Qualifications

• 30 hours worked per week for 20 months: (30/40) x 20 months = 15 months full-time equivalent
• 20 hours worked per week for 12 months: (20/40) x 12 months = 6 months full-time equivalent

• Experience within the last five years in application software/system testing, installing and/or maintaining computers software or hardware, providing direct customer technical support in IT.
  • Experience must include one (1) year of experience installing computer operating systems AND one (1) year of experience installing and supporting office productivity software.
• Education: College credits or degree involving a major study in Computer Science, Information Technology (IT), or closely related field; OR completion of a Comp TIA, A+, or related certification.

• A+ certification, Active Directory
• Experience using ticketing systems to track and document work

Supplemental Information

• Please call: (360) 407-6186 or email: careers@ecy.wa.gov and we will be happy to assist.
• If you are deaf or hard of hearing you can reach the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
• If you need assistance applying for this job, please e-mail careers@ecy.wa.gov Please do not send an email to this address to follow-up on the status of your application. You can view the latest status of your application on your profile's main page.
• If you are reading this announcement in print format, please enter the following URL to your search engine to apply: https://ecology.wa.gov/About-us/Get-to-know-us/Jobs-at-Ecology.

• A cover letter describing why you are interested in this position.
• A resume outlining your experience and education (if applicable) as it relates to the minimum qualifications of this position.
• A list of three professional references.

• Please be sure to remove private information such as your social security number, date of birth, etc.
• Do not attach documents that are password-protected, as these documents may not be reviewed and may cause errors within your application when downloaded.

If you have specific questions about the position, please email Mark Holm at: Mark.Holm@ecy.wa.gov Please do not contact Mark to inquire about the status of your application. To request the full position description: email careers@ecy.wa.gov