November 14, 2024

Serco North America

Montgomery

FULL TIME

Help Desk Support

Position Description :

Serco-NA is actively seeking a motivated individual to provide supervisory Help Desk support to end users on a variety of issues, be familiar with help desk concepts, practices, and procedures. In this role, you will work with our dynamic Nex Gen team to support help desk activities for the Air Force end users. You will play a critical role in ensuring the Civil Engineering community has excellent customer support for the TRIRIGA application across more than 200 bases worldwide.

This position is a Hybrid Shift (8am cst – 5pm cst)
Tuesday and Wednesday this position will work in a Serco office located in Montgomery Alabama
Monday, Thursday, and Friday this position works remote

In this role, you will:

Identifies, researches, and resolves technical problems.
Ability to work effectively as part of a large team and independently.
Responds to telephone calls, emails and personnel requests for technical support.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Relies on experience and judgment to plan and accomplish goals.
May lead and direct the work of others.
Proficient in preparing, selecting, organizing, and presenting information concisely.
Excellent interpersonal and administrative skills to meet needs of the program office.
Strong communication skills (verbal and written) to deal effectively, comfortably, and confidently with people at all levels of responsibilities, authority, and rank.
Ability to facilitate and coordinate efforts with key government and non-government stakeholders.
Ability to work with minimal supervision.

Get to know your recruiter:
https://serco.kzoplatform.com/player/medium/2797363347937301809
Qualifications: To be successful in this role, you will have:

Bachelor’s degree or 2 years’ experience in Help Desk Operations
Ability to always be a team player, respect opinions of others and be willing to share information with teammates
Strong communication skills (verbal and written) to deal effectively, comfortably, and confidently with people at all levels of responsibilities, authority, and rank
Have excellent interpersonal and administrative skills and demonstrate the ability to work with minimal supervision
Flexibility to be on-call once weekend a month.
Strong computer skills (Microsoft Suite – Outlook, excel, word)
Familiarity with a variety of the field's concepts, practices, and procedures related to the job description listed above.
Ability to transfer and Maintain NACI

Additional desired experience and skills:

Knowledge of Air Force CE Community
Knowledge of TRIRIGA IWMS software
Knowledge of JIRA Help Desk software or similar software

If you are interested in supporting and working with our Air Force Civil Engineers across the globe on a passionate, talented, and diverse Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
Company Overview : Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.