November 5, 2024

Cheyenne Holiday Inn Express

Cheyenne

FULL TIME

General Manager

As the General Manager, you have a wide range of management responsibilities, coupled with the day-to-day supervision of full-time and part-time personnel, which at times, may include duties of all hotel staff.

Maintains confidentiality regarding the hotel, employees and guests.
Provides effective leadership and supervision.
Effectively recruits and retains employees.
Effectively communicates expected standards.
Effectively delegates duties and responsibilities to employees.
Understands and uses the pay scale effectively, fairly, and consistently.
Conducts effective performance reviews with subordinates.
Sets high, but reasonable, performance goals with employees.
Develops and maintains a work atmosphere that encourages cooperation and reduces conflict.
Understands how to motivate employees to achieve high standards of hospitality and cleanliness of the hotel.
Handles employees' concerns, and grievances, effectively and on a timely basis.
Maintains effective self-development program.
Responsible for effectively training staff with on-the-job training, policies and procedures.
Sets appropriate objectives for hotel performance
Develops accurate plans and forecasts for the hotel.
Assists the Regional Manager in the development of a marketing plan.
Develops appropriate staffing model for the efficient operation of the hotel.
Understands the unique aspects of the hotel market area and its guests.
Understands and implements safety, security, and preventative procedures relating to employees and guests.
Works continually to upgrade the quality of the hotel.
Understands and effectively uses all procedures related to maintaining quality of service.
Identifies and solves quality problems quickly.
Maintains quality during all levels of occupancy volume.
Understands and reacts effectively to the needs and interests of guests.
Effectively builds a positive image for the hotel in the community. * Actively participates in appropriate community service organizations.
Understands profit and loss concepts at the hotel level.
Adheres to Company policies and practices regarding cash management.
Responds accurately and timely to information requests from headquarters staff.
Reviews and corrects employee time cards on a timely basis.
Exercises appropriate and effective control of inventory levels.
Schedules staff in a manner that minimizes labor costs while providing the manpower needed to assure good guest service.
Identifies business opportunities and threats in the market area.
Effectively markets the hotel through various sales and marketing techniques and programs.

This is not a complete list of all responsibilities, skills, duties, requirements, efforts and working conditions associated with the job.
Job Type: Full-time
Pay: $60,000.00 - $72,000.00 per year
Benefits: