November 4, 2024

Community Health Centers of the Rutland Region

Rutland

Front Office Manager - Rutland

COMMUNITY HEATH:
Community Health is a primary care network that provides nationally-recognized programs, a focus on wellness, dental, behavioral health and pediatric specialties, walk-in Express Care, a culture of community and quality health care that almost everyone, insured or uninsured, has come to depend on. As an equal opportunity employer, we offer a team-oriented, collaborative work environment for close to 400 employees at eight different locations in Rutland and southern Addison counties.
ABOUT THE ROLE:
The Front Office Manager is responsible for managing and coordinating front office activities in our Rutland/ Rutland Express Clinic. In collaboration with and under the direction of the Practice Manager, The Front Office Manager will ensure the work flow, behavior and attitude of all staff support Community Health's values and mission.
FUNCTIONS OF THE POSITION:

In collaboration and under the direction of the Practice Leader, will assist with hiring, training and supervising clerical staff and helps them develop performance goals and objectives.
Assists Practice Manager in conducting regular performance evaluations and coaches’ staff to reach a high level of customer service.
Verifies completeness, accuracy, and timeliness of work performed by clerical staff.
Based on organizational goals, determines work procedures, prepares work schedules and expedites efficient workflow.
Responsible for ensuring all office supplies are ordered and available when needed.
Oversees contracts and services for maintenance, housekeeping, grounds keeping, and alarm security. Assists with covering and responding to the security alarm system. Ensures office signage is current and presented in professional manner.
Responsible for tracking purchase orders and other administrative logs and reports for the medical office.
Maintains harmony among employees and resolves concerns of staff in a timely manner.
In collaboration with Practice Manager, resolves patient/customer complaints in a timely manner.
Holds regular meetings with staff to ensure timely communication of organizational updates and changes. Provides opportunity for staff to ask questions and give feedback.
Attends meetings and participates on committees as needed.
Trains, fosters and monitors customer service behaviors and performance of all front office to facilitate and insure the highest levels of customer service to patients and patient satisfaction performance.
Promotes and facilitates a high degree of teamwork collaboration and spirit de corps within and among the front office and medical records staff.
Other duties as assigned.

SKILLS REQUIRED FOR SUCCESS:

Bachelor’s degree in business and or healthcare administration preferred or equivalent experience in lieu of degree.
Two to four years related experience and/or training; or equivalent combination of education and experience.
Strong interpersonal skills.
Demonstrate excellence in problem solving, leadership, communication, fiscal responsibility and teamwork.

HOW WE SUPPORT YOU:

Work Life Balance
Generous Time Off
Medical, dental, and vision insurance.
Health savings account option.
Robust 403 (b) retirement savings plan, with employer match and 100% vesting schedule.
Comprehensive Wellness Program.

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