November 6, 2024

Optum

Oak Ridge

FULL TIME

Front Office Assistant - Oak Ridge, TN

Careers with Med Express. At Med Express, we believe in delivering quality, convenient, affordable health care and exceeding our patients’ expectations. Our neighborhood medical centers are open every day from 8-8 with a full medical team and no appointments necessary to help patients get in, get healthy, and get back to what’s really important. We provide a broad scope of services including urgent care, basic wellness and prevention, and employer health services. As part of the Optum and United Health Group family of businesses, we’re working together to help people live healthier lives and to help the health system work better for everyone. You can become part of our elite team almost anywhere with 250 Med Express centers across the country and two administrative offices in Morgantown, WV and Pittsburgh, PA. Join us to start Caring. Connecting. Growing together.
Having energized and friendly Front Office Assistants is essential to delivering quality care and creating success in our centers. As a Front Office Assistant, you will be responsible for greeting patients, activating patient files, and providing support to medical staff. If you’re a team player with a warm and welcoming attitude, excellent interpersonal skills, and the ability to multi-task, we’d love for you to join our team!
This role is patient-facing and requires working in a clinical setting. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens. It requires the ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs. Hours may vary based on location, patient volume, and business needs.
Location: 1 Bethel Valley Rd. Oak Ridge, TN 37830
Status: Full-Time
Schedule: Monday-Friday, 7am-4pm (1 rotating shift per week will end at 1:30pm)
Specialty: Med Express Primary Care & Acute Care - Oak Ridge National Laboratory
Primary Responsibilities:

Assist in opening and closing the clinic, locking and unlocking the doors, and maintaining a clean waiting area
Welcome all On-Site Clinic patients and visitors by greeting them with a friendly demeanor, answering inquiries and directing them through the registration process
Answer multi-phone lines, filing, faxing, scanning documentation and completing daily patient callbacks
Collect all insurance information, verify patient demographics, process payments, and complete phone sheets
Discharge patients, verify their information, and provide them with anything needed to leave such as discharge papers, prescription, or work/school excuses

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

High School Diploma/GED (or higher)
1+ years of experience in customer service or in a medical office setting
1+ years of experience with basic computer software
Willing and able to learn electronic medical records

Preferred Qualifications:

Understanding of occupational medicine
Experience collecting health insurance information and/or processing patient payments
Experience with patient registration
6+ months of experience navigating computer systems, tools, and technologies – such as Microsoft Office, point of sale (POS), electronic medical record (EMR), or practice management and billing systems

Proof of immunity to vaccine-preventable diseases is an employment requirement.

At United Health Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: United Health Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

United Health Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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