November 5, 2024

Central Vermont Chiropractic

Montpelier

FULL TIME

Front Desk Receptionist

Job Title: Front Desk Receptionist – Central Vermont Chiropractic
Location: Montpelier, VT
Job Type: Full-time
About Us: Central Vermont Chiropractic is dedicated to providing compassionate, patient-centered care in a professional and welcoming environment. As a key part of our Chiropractic and Therapeutic Massage team, the Front Desk Receptionist ensures a smooth and efficient experience for patients, providers, and staff.
Position Summary: We are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team. The ideal candidate will have a strong commitment to excellent customer service, the ability to handle multiple tasks in a fast-paced environment, and a professional demeanor. In this role, you will be the first point of contact for our patients and play a critical role in ensuring they receive the best possible care.
Key Responsibilities:

Greet and assist patients and visitors with a friendly and welcoming attitude.
Manage patient check-in and check-out processes efficiently, ensuring accuracy in collecting and entering patient information.
Schedule and confirm patient appointments, ensuring optimal use of provider time and clinic resources.
Answer and direct phone calls, respond to patient inquiries, and routing to appropriate departments.
Maintain and organize patient records, ensuring confidentiality and compliance with HIPAA regulations.
Coordinate with providers and staff to ensure smooth office operations.
Process payments, co-pays, and insurance verification.
Handle patient concerns with professionalism and escalate to the appropriate personnel when necessary.

Key Qualities & Skills:

Organized and Detail-Oriented: Able to manage multiple tasks and ensure accuracy in scheduling, patient data entry, and communication.
Excellent Communication Skills: Professional and courteous in both verbal and written interactions with patients, staff, and providers.
Customer Service Oriented: Committed to providing an exceptional patient experience and maintaining a positive, supportive atmosphere.
Proficiency in Healthcare Systems: Experience with Electronic Health Records (EHR) or practice management software is a plus.
Problem-Solving Ability: Able to anticipate needs and proactively address issues to support smooth clinic operations.
Team Player: Willing to collaborate with other staff and assist as needed.

Qualifications:

Previous experience as a receptionist or in customer service, preferably in a healthcare setting.
High school diploma or equivalent required.
Familiarity with medical terminology and healthcare systems is preferred.
Proficiency with computers and office equipment.

Compensation: