Job Opportunities in United States

Job Title: Fixed Operations Director

Job Summary:

Key Responsibilities:

• Leadership and Management
  
  • Oversee the day-to-day operations of the service, parts, and body shop departments.
  • Set performance goals and monitor progress, ensuring departments meet financial targets.
  • Recruit, train, and develop department managers and staff, fostering a positive team culture.
  • Ensure all team members understand and comply with company policies, procedures, and safety standards.
• Financial Performance
  
  • Develop and manage department budgets, focusing on revenue generation and cost control.
  • Analyze performance metrics and financial reports to identify areas for improvement.
  • Develop strategies to increase service and parts sales, improve gross profits, and minimize expenses.
  • Conduct monthly financial reviews and performance assessments with department heads.
• Customer Service and Retention
  
  • Set and maintain high standards for customer service and satisfaction.
  • Implement processes to improve customer retention and increase repeat business.
  • Handle escalated customer complaints and provide resolution strategies for team members.
  • Monitor and improve Customer Satisfaction Index (CSI) and Net Promoter Score (NPS).
• Operational Efficiency
  
  • Optimize workflow, scheduling, and resources in service, parts, and body shop departments.
  • Implement and monitor systems for efficient inventory control and parts availability.
  • Ensure departments are adequately staffed and that technicians are well-equipped to handle service demands.
  • Streamline processes to reduce service cycle times and enhance productivity.
• Quality Control
  
  • Develop and enforce quality assurance measures to ensure high standards in repairs and services.
  • Review and address any service or repair quality issues, ensuring accountability and improvement.
  • Stay updated on industry best practices and incorporate them into department operations.
• Safety and Compliance
  
  • Ensure all departments comply with OSHA, EPA, and other relevant regulatory standards.
  • Maintain a safe working environment, providing regular training on safety practices and procedures.
  • Conduct regular safety audits and address any hazards immediately.
• Vendor and Manufacturer Relations
  
  • Maintain relationships with OEMs (original equipment manufacturers) and vendors.
  • Stay informed on recalls, warranty claims, and manufacturer policies that impact service operations.
  • Negotiate contracts and pricing with suppliers to optimize costs and profitability.

Required Skills and Qualifications:

• Education: Bachelors degree in Business Administration, Automotive Management, or a related field (preferred).
• Experience: Minimum of 5-10 years in a dealership service management role, with at least 3 years in a leadership position.
• Knowledge: Strong knowledge of automotive repair, service management, and parts operations. Familiarity with dealership management software (DMS) is a plus.
• Skills: Leadership, financial acumen, customer service orientation, strategic planning, and team development.
• Certifications: ASE or manufacturer certifications (preferred).

Key Performance Indicators (KPIs):

• Service and parts revenue growth
• Gross profit margins
• Customer satisfaction (CSI/NPS)
• Employee retention and engagement
• Warranty and repair effectiveness
• Operational efficiency (e.g., cycle time)