Job Opportunities in United States
November 19, 2024
HERITAGE DESIGN & SUPPLY LLC
Morrisville
FULL TIME
Field Project Manager
The Field Project Manager is responsible for leading a dedicated team of Field Representatives, Field Technicians, and Schedulers; for ensuring the quality of installations through finalization of services performed; and for fostering and maintaining successful relationships with custom and high-end production builder representatives and customers. This individual will thrive in a challenging and dynamic environment where each project is unique and will take pride in a job well done.
Key Responsibilities and Duties
Additional Requirements
Key Responsibilities and Duties
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Provide oversight and direction to the field team, ensuring a high level of trust and credibility with the Heritage team and Construction Managers is built and maintained, to create an environment of cross collaboration and partnerships.
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Facilitate ongoing meetings with the field team to align on current activities, priorities, and expectations for scheduling and job site presence.
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Maintain a positive relationship with the builder teams, to include providing snacks and beverages, to ensure a high level of engagement and productivity.
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Travel to active job sites as needed to understand the status of projects and to help address any issues proactively.
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Partner with and maintain consistent communication with the Quality Associate to review quality walk outcomes and make a plan to address issues, as needed.
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Generate, review and process work orders, job notes, walk packs, parts/ supply orders, invoicing, estimates and supplies to ensure successful project completion.
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Receive and review warranty claims from customers and builders and evaluate claims for validity based on warranty terms, product documentation, and company policies.
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Ensure timely and accurate responses to customers' warranty-related inquiries and provide estimates, as needed.
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Collaborate with internal departments, including manufacturing, quality control, and customer service, to gather necessary information for warranty claim resolution.
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Implement and enforce systems, policies, and safety procedures, as needed.
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Plan, monitor, and assess project results.
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Facilitate cross-training activities to ensure field teams can participate in quality walks, measurements, and other job-specific skills.
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Conduct performance evaluations that are timely and constructive.
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Handle onboarding, performance management, progressive discipline, and off-boarding of team members as needed and in accordance with company policy.
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Perform other related duties as assigned.
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No formal education is required, but a High School Diploma is preferred
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Must have prior knowledge and experience working with cabinet installation, cabinet construction, or design
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Excellent verbal and written communication skills
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Excellent organizational skills and attention to detail
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Excellent time management skills with a proven ability to meet deadlines
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Proven experience overseeing and influencing a team
Additional Requirements
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Schedule: 8-hour days aligned with active projects schedules
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Will experience prolonged periods of standing, walking, sitting in a vehicle and working on a computer
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100% of travel within Heritages area of business
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Must have a valid Drivers License and meet MVR requirements
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Must be able to lift up to 50 pounds at times
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Must be able to access and navigate residential and or commercial job site
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Will be required to work in a variety of environmental conditions to include inside, outside, hot or cold temperatures
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