August 27, 2024

Purdue University

West Lafayette

Emergency Services Dispatcher

Job Description

Req Id: 33563

Job Title: Emergency Services Dispatcher

City: West Lafayette

Job Description:

Job Summary

Learn, train, and become efficient as a dispatcher for Police, Fire. EMS and other University departments for the Purdue West Lafayette and Purdue Northwest campuses. Dispatchers are responsible for receiving and prioritizing information and requests for police, fire, medical, or university services assistance and to disseminate the information or requests efficiently and appropriately. Dispatchers retrieve, process, and enter sensitive and confidential information from multiple electronic sources and therefore are responsible for maintaining professional standards of confidentiality to meet security regulations. This position requires the ability to perform multiple tasks simultaneously, and to complete them correctly and efficiently. Dispatchers must have effective oral and written communication skills as well as excellent listening skills to handle requests for service from phone calls, coworkers, and the general public. Dispatchers also serve as a back-up emergency services activator for other agencies and are responsible for activating the Purdue University emergency Alert notifications. Overtime is necessary.

What We Are Looking For

Education and Experience:
Required:

High school diploma/GED
0-2 years of emergency dispatcher experience

Skills:
Required:

Must have demonstrated consistent use of good judgment
Ability to handle highly confidential information, always use discretion and work effectively under stressful situations
Must have excellent oral and written communication skills
Must act in a professional manner with the ability to exercise tact and diplomacy as needed to provide support to a diverse work group and customer base
Excellent listening and comprehension skills
Must be able to be assertive when needed
Must be able to work in a fast-paced environment with the ability to multi-task several job responsibilities at one time
Must be able to work independently as well as in a team environment
Must be able to obtain and hold certifications in Indiana Data and Communications System (IDACS), the National Crime Information Center (NCIC), Criminal Justice Information Security Regulations (CJIS) and Emergency Medical Dispatch (EMD)
The ability to work a flexible schedule
Cognitive map reading ability, and ability to perform multiple tasks in a proficient manner
Must have a good working knowledge and a high level of proficiency with Windows based operations such as MS Word, Excel, and Outlook
Must be able to type with a high level of accuracy
Must be able to lift and carry up to 20 pounds occasionally

Preferred:

Prior knowledge of Police Computer Aided Dispatch (CAD) and Records Management System (RMS) systems

Additional Information

Purdue University will not sponsor employment authorization for this position
A background check will be required for employment in this position
FLSA: Non-Exempt (Eligible For Overtime)
Retirement Eligibility: Non-exempt Defined Contribution Plan
Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days
Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply