November 6, 2024

JH Kelly

Portland

Electrical Dispatcher

JH Kelly is Hiring an Experienced
Electrical Dispatcher
to join our Service Team in Portland, OR
About Us: Celebrating over a century of excellence, JH Kelly, LLC is a fourth-generation family-owned construction company and a recognized industry leader. With offices in Vancouver, Longview, Seattle, Bellingham, Washington, and Milwaukie, Oregon, we specialize in commercial and heavy industrial projects. Our exceptional team, honored with national safety and quality control awards, thrives in a dynamic and family-oriented work environment. Explore our legacy, projects, and opportunities at https://www.jhkelly.com/
Summary: The Electrical Dispatcher is responsible for managing customer expectations and coordinating electrician schedules. They receive and handle service calls, schedule, and dispatch electricians and vehicles, maintain records and schedules, monitor resources, and communicate assignments via phone or text. Additionally, they compile statistics and generate reports to track work progress.
Salary Range: $25-$30 per hour (DOE), FLSA non-exempt (OT eligible).
Key Responsibilities:

Ensure, follow, and promote Company safety and quality protocols
Customer Service: Handle customer inquiries, requests, and complaints.
Data Entry: Input service calls and generate work orders.
Dispatch: Schedule or dispatch workers, work crews, equipment, or vehicles as per customer requests and specifications.
Monitor personnel or equipment locations and utilization to coordinate service and schedules.
Timesheet Processing: Collect and correct data for workers’ timesheets.
Other Duties: Undertake projects and perform tasks as assigned
Back up other dispatchers as needed.

Relationships:

Maintain proactive and positive relationships within the crafts, including shop and field craft personnel.
Foster positive relationships with customer representatives, vendors, suppliers, subcontractors, safety, CAD/BIM, accounting, IT, and all project teams.

Experience / Qualifications:

Minimum of two (2) years of experience in computerized dispatching, managing multiple employees and locations daily.
Relevant industry experience in fields such as Electrical, HVAC, Refrigeration, or Commercial services.
Experience in Customer Service.
Experience handling high volume, multi-line phone systems.
Proficient in database management, including the use of dispatch software for data entry, record retrieval, and report generation.
Above average proficiency in MS Office tools including Word, Excel, and Outlook.
- Preferred: Experience with Build Ops

Necessary Skills:

Excellent problem-solving skills.
Strong verbal and written communication skills.
Excel at multitasking and prioritizing tasks effectively in a fast-paced environment with constantly changing demands.
Must be able to work effectively as part of a team and provide clear direction to team members.
Strong time management skills for both personal tasks and managing others.
Ability to motivate and direct people, identifying the best individuals for specific tasks.
Skilled in organizing, scheduling, planning, and prioritizing work.
Effective communication with supervisors, peers, vendors, and customers.
Demonstrate patience and empathy when interacting with customers, service technicians, and team members.
Willingness to work overtime as needed to meet team and project goals.

Physical Requirements:
This office position requires the ability to sit for extended periods while working at a computer. Candidates must have the ability to perform repetitive tasks such as typing and using a mouse. Occasional standing, walking, bending, and reaching are necessary. The role also requires good manual dexterity and hand-eye coordination for handling office equipment weighing up to 20 pounds. The ability to communicate clearly and effectively, both verbally and in writing, is essential.
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Why Join JH Kelly?

Opportunity to work with cutting-edge technologies and make a significant impact.
Competitive salary and benefits package.
Collaborative and inclusive company culture.
Ongoing learning and development opportunities.
Career growth potential within a rapidly expanding organization.
A commitment to innovation and excellence.

Benefits Package:

Compensation: $25-$35 per hour (DOE), FLSA non-exempt (OT eligible).
Annual Performance Bonuses.
Profit Sharing.
Comprehensive Medical/Vision/Rx – Dental/Ortho coverage (JH Kelly pays 87.5% of total premiums).
Paid Vacation (PTO model) and Holidays.
401K with a 50% company match of the first 6% employee contribution.
Life Insurance, AD & D, STD & LTD – paid 100% by JH Kelly.

Join us on this exciting journey! Apply now and become a part of the JH Kelly legacy.