November 6, 2024

Eco Plumbers, Electricians, and HVAC Technicians

Hilliard

FULL TIME

Dispatcher - HIRING URGENTLY!

WE INVEST IN YOU – At Eco Plumbers, Electricians, and HVAC Technicians we hire winning attitudes and train for success!

Eco is a growing, full-service residential plumbing company located in Hilliard, Ohio. Locally owned and operated, and BBB accredited with an A+ rating since 2007, our team provides homeowners in central Ohio with 5-star residential plumbing services and eco-friendly products, all delivered through a proven, customer-focused service system. With thousands of positive online reviews, The Eco Plumbers has enjoyed double-digit growth for the past 5 years and continues to be engaged in exciting and aggressive growth plans. Our culture is built on working hard as a team, and when we win, we take time to celebrate and give back to the community.

Paid Holidays with no on-call; Paid Vacation; Paid Birthday off
Medical, Dental and Vision insurance offered
Supplemental insurance offered
401k with company match at 4% (eligible at 6 months)
Paid training, on-going instruction and coaching
Employee appreciation activities and events
Hourly and extra incentive programs
Fully stocked trucks and field support
Uniforms and health shots
Tool assistance program and opportunity for a boot allowance

PTO and Insurance benefits start after only 90 days.
THE OPPORTUNITY:
Join our growing team at Eco as an experienced Dispatcher! We're looking for candidates with a minimum of 2 years of dispatching and customer service experience. If you're driven by customer satisfaction and seeking an opportunity to grow your skills, this role is for you!
Job Description:
As a Dispatcher, you will communicate with every department, constantly flowing information as quickly and accurately as possible to support our technicians and set them up for success.
Shifts Available:
12:00 PM - 9:00 PM, Mon - Fri
9:00 AM - 8:00 PM, Fri - Mon
RESPONSIBILITIES

Audits jobs to ensure key dispatch functions are taking place
Executes Rebooks and Prebooks identified by sales coordinators
Manages 8-12 and 12-4 appointment updates when the threat of missing a window is in play
Communicate with our clients on the technician arrivals and or status of appointments
Second to Customer Coordinator in taking care of the wintheday email box
Provide excellent customer service to our clients and exceptional support to our field staff
Organize and forecast jobs to be able to plan for optimal outcomes
Helps Sales Coordinators where needed
Fills in for Sales Coordinator during breaks & time off
Learns Sales Coordinator role to step into position when one comes open
Assists in the special order process when needed

A strong ability to prioritize and an analytical mindset
Adaptability, equanimity (pressure performer), and critical thinking skills
Extreme attention to detail and accuracy
A self-motivated individual who enjoys winning as a team
Willingness to learn entry-level plumbing terminology to make decisions better
Enjoys a busy environment
Excellent communication skills
Offers are contingent upon passing a pre-employment background check and drug screening

#ECO2
At Eco Plumbers, Electricians, and HVAC Technicians, you'll work with a great team that takes pride in "Saving the day, protecting the future" for its clients. We respect the talents each individual brings to the company to help us reach our common goals, and we have fun getting there!