Job Opportunities in United States
November 5, 2024
Simon Pearce
Windsor
FULL TIME
Director, Technical Product Management
Position Summary:
The Director,Technical Product Management leads the development, growth and optimization of our Net Suite & Shopify-based technology ecosystem. In this hands-on managerial role, you will play a pivotal role in shaping the online shopping experience, in-store checkout experience, and business-sales experience for our customers across channels, and the end-to-end user experience for our internal teams. You will lead cross-functional teams to define product strategy and roadmap, troubleshoot and resolve issues, and manage third party tools and vendors to optimize the platform. You will oversee the Net Suite Administrator and the Shopify Platform Team, while working closely with Information Technology and other cross-functional teams to optimize processes and minimize friction.
We offer competitive pay and a benefit packagethat includes: medical, dental, and vision coverage, employer paid life & disability, paid time off, 401k retirement plan with employer match, and tuition reimbursement assistance. Additionally, we offer exclusive employee discounts on both our glass and pottery products and at our exquisite restaurant.
Primary Duties and Responsibilities:
Qualifications Desired:
Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually quiet.
Other:
Simon Pearce is committed to the policy of equal employment opportunity and to provide all employees with the work environment necessary to enable them to advance on merit as far as their talents and skills will take them, without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, status as a protected class of veteran, or any other legally protected status.
The Director,Technical Product Management leads the development, growth and optimization of our Net Suite & Shopify-based technology ecosystem. In this hands-on managerial role, you will play a pivotal role in shaping the online shopping experience, in-store checkout experience, and business-sales experience for our customers across channels, and the end-to-end user experience for our internal teams. You will lead cross-functional teams to define product strategy and roadmap, troubleshoot and resolve issues, and manage third party tools and vendors to optimize the platform. You will oversee the Net Suite Administrator and the Shopify Platform Team, while working closely with Information Technology and other cross-functional teams to optimize processes and minimize friction.
We offer competitive pay and a benefit packagethat includes: medical, dental, and vision coverage, employer paid life & disability, paid time off, 401k retirement plan with employer match, and tuition reimbursement assistance. Additionally, we offer exclusive employee discounts on both our glass and pottery products and at our exquisite restaurant.
Primary Duties and Responsibilities:
- Product Strategy: Develop and execute a comprehensive product strategy for the Shopify & Net Suite platforms that aligns with Simon Pearces overall business goals.
- Roadmap Ownership: Create and maintain a prioritized product roadmap and backlog, considering potential impact, consumer and user needs, resource availability, strategic importance, and level of effort. Ensure timely delivery of features and enhancements.
- Stakeholder Collaboration: Lead a collaboration with ecommerce, sales, planning, marketing, creative, accounting, production, and customer care to gather requirements, identify opportunities, and deliver technical solutions that enable business objectives.
- Performance Analysis: Analyze data and metrics to inform product decisions, identify opportunities for improvement, and to measure the impact of product changes. Use A/B testing and other techniques to validate assumptions and optimize performance.
- Program Management: Own relationship with our third party development partners, including managing resources, timelines, and budgets effectively.
- Vendor Management: Work with external vendors and apps to leverage best-in-class technologies that enhance our Shopify, Celigo, and Net Suite platforms.
- Optimize Customer and User Experience: Using a customer and user-centric mindset, continuously improve CX/UX and ingest feedback to create an exceptional experience.
- Platform Maintenance: Oversee the use of our internal issue reporting/ticketing system, including triaging and resolving issues, training internal users on platform features, and escalating to Shopify, Celigo and Net Suite, and/or to our development partners to see issues through to resolution.
- Platform Enhancement: Stay current on Platform updates and industry trends to take advantage of new opportunities.
- Process Documentation: Oversee development of SOPs and processes to streamline repeated work (e.g. new product launches and promotions), to ensure platform integrity (e.g. data, catalog, and user audits, sandbox/production alignment), and for QA as new features are implemented.
- Bachelors degree in Computer Science, Information Technology, business or related field, or equivalent experience
- 8-10 years of technical product leadership or relevant experience, including a demonstrable track record of shipping, launching, and operating digital products in the Direct-to-Consumer space.
- Experience developing technical product strategy for Ecommerce platforms, including development of SMART goals and strategic vision for an end-to-end ecosystem.
- Passion for building great online consumer shopping experiences, including using data, market, and user research to drive decision making.
- Track record of developing, executing, and owning multi-platform 6/12/36 month Product Roadmap. Experience integrating multiple individual product roadmaps with prioritizing overarching roadmap to ensure strategy adherence and address precursor milestone demands.
- Experience validating technical feasibility and scalability of product solutions, working closely with partner development teams to make informed decisions.
- Experience communicating with C-suite on strategic vision, milestone progress, and platform goals.
Qualifications Desired:
- 3-5 years experience with Shopify platform, including application ecosystem.
- Experience owning portfolio of managed service providers, including external development firms and Saa S providers.
- Experience managing and leading 2-5 technical product managers, providing cohesive top-down strategic needs, maximizing their strengths, and developing areas of opportunity.
- Experience working with and integrating into ERP platforms, Net Suite preferred.
- An informed perspective on data platforms and analysis tool sets such as Tableau, Looker, etc.
- Experience working with modern development tracking tools such as Asana
- High degree of comfort working in software development frameworks (Agile, Kanban).
Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually quiet.
Other:
- This role will require the occasional need to answer phone calls and/or to address tickets outside of typical working hours (on-call support).
Simon Pearce is committed to the policy of equal employment opportunity and to provide all employees with the work environment necessary to enable them to advance on merit as far as their talents and skills will take them, without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, status as a protected class of veteran, or any other legally protected status.
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