September 6, 2024

Waialae Country Club

Honolulu

FULL TIME

Director of Racquet Sports

About the Job

Waialae Country Club has an opening for a Full-Time Director of Racquet Sports at our exclusive, beachside club; Home of the Sony Open! We are seeking an enthusiastic and experienced Director of Racquet Sports to lead our Racquet Sports program, which includes Tennis and Pickleball.

Applications will be accepted through 9/30/2024. The anticipated start date for this position is 12/9/2024.

Job Duties:

Manages and oversees tennis and pickleball staff to ensure a positive and cohesive work environment.
Selects, trains, and retains the best tennis and pickleball staff.
Schedules tennis and pickleball staff to meet membership needs and demands.
Schedules clinics to maximize participation and service to the greatest number of members.
Oversees scheduling of court time to provide appropriate balance of clinics, open courts and private instruction to maximize participation and enjoyment of all members.
Works with the General Manager/COO in preparation of the annual tennis operations budget.
Implements and manages the annual tennis budget within approved guidelines.
Prepares recommended lesson and clinic fee structure for review and approval by the General Manager/COO.
Closely monitors the collection of fees such as clinic fees, lesson fees, court fees, guest fees, and team fees.
Assures accurate and timely billing to the membership.
Builds a “world-class” program of events for juniors, women and men including annual club championships, member-guest events, tournaments, and regular tennis and pickleball social events.
Serves as the emcee of the member tennis and pickleball events.
Writes a monthly racquet sports article for the Club newsletter.
Develops an annual calendar of activities, programs, and events for members.
Periodically reviews and benchmarks programs against those at other Clubs both locally and nationally, to maintain the highest continuing level of quality for Club members.
Operates outstanding instructional programs for women, men, and junior players.
Develops and offers programs during weekday evenings and on weekends as well as during the day and after school on weekdays.
Develops and offers programs during the summer school vacation and during other school vacation weeks.
Directs and coordinates the formation of all Club racquet sports events. Serves as the creative leader of the department to offer exciting year-round programs and offerings.
Ensures the preparation of the facility and courts for all league matches and practices.
Coordinates team clinics and team practice sessions with team captains.
Supervises and directs all tennis/pickleball staff in planning and coordinating all instructional programs, lesson plans and new programs.
Teaches lessons, clinics and team practice sessions for members and their children.
Oversees the implementation of a broad Junior Development Program that is responsive to changing member expectations.
Ensures accurate completion of member charges and payment for all “program lessons” - (i.e., Team Coaching and special instructional programs).
Coordinates and implements the submission of all league information.
Publishes all roster deadline and start dates for all league play, on the Club web site and in the Club newsletter.
Ensures the accurate billing of all member charges, guest fees, and other associated fees.
Plans and coordinates the scheduling of courts for all member play, league practices, clinics and matches.
Strictly enforces Club rules for attire, etiquette, and court reservations.
Ensures that Club rules are observed by all users of the tennis/pickleball facilities and equipment.
Reports all non-compliance to the Tennis Committee and General Manager/COO.
Enforces the Club's Guest and Non-Member Usage Policy.
Promotes all aspects of the program to the membership accurately and in a timely fashion.
Issues regular updates concerning the tennis program to the General Manager/COO.
Provides timely and relevant information and updates for the tennis/pickleball portion of the Club’s website.
Oversees the courts to ensure a first-class playing experience for members and their guests.
Ensures that all areas of the tennis facilities are always neat, clean, and in good repair.
Inspects the courts/facilities daily prior to the start of play and prior to evening play; and ascertains that all necessary maintenance has been performed.
Works to ensure that all necessary personnel for the maintenance and upkeep of the courts are hired and trained.
Ensures that the necessary equipment for the maintenance and upkeep of the facilities is on hand and properly maintained.
Inspects, on a periodic basis, the quality of the playing surfaces, fences, windscreens, water coolers, teaching equipment and courtside amenities; and makes recommendations for improvements.
Keeps the General Manager/COO informed on the status of the facilities and equipment for the purpose of budgeting for replacement and repair items and of long-range capital replacement items.
Meets with other Department Heads weekly or as requested.
Treats all members fairly, honestly, uniformly and with respect.
Complies with all Club employee regulations and policies.
Promotes the Club in a manner consistent with its world-class image to members and non-members, whenever possible.
Coordinates racquet stringing service for members.
Takes advantage of Continuing Education opportunities to maintain professional certifications, and to stay abreast of state-of-the-art teaching techniques and methodology.
Other duties as assigned by the General Manager/COO.

Qualifications:

Bachelor’s Degree (B.A.) and 7 years of related experience or equivalent combination of education/experience.
Must have progressive racquet operations leadership or management experience. Experience at an active, upscale private country club is preferred.
Must be proficient at utilizing Windows software. General working knowledge of Point-of-Sale systems and electronic court registration software is preferred.
Must have a strong racquets playing background, NTRP level 4.0 or higher.
Must be a certified Tennis professional (USPTA Elite or Master Professional) and a certified Pickleball Professional (USPTA and/or PPR).
Must be able to work a flexible schedule including nights, weekends and holidays.

Work Schedule:

This position typically works 40-45 hours per week including nights, weekends and holidays. Flexibility is required based on business needs.

Total Compensation Range:

$115,000-$135,000 (includes instruction income and performance bonus).

Benefits Include:

Health Insurance
Life/Long Term Disability Insurance
Paid Time Off
401(k) with Employer Match
Golfing Privileges
Free Parking
Free Meals

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.