November 20, 2024

Huntington Bank

Columbus

FULL TIME

Default Services Operations Specialist I

Description

Summary:
This Process Administrator position provides "Simply the Best" customer service at all times. Under minimum supervision, performs a variety of assignments that are moderately complex and require detailed knowledge of company and/or department procedures. We're looking for a self-starter who wants to grow with us!

Duties & Responsibilities:

Handles assigned daily work assignment that consist of collector and Home Savers requests.
Payment research and posting
Issues delinquency letters
Issues phone number update and payment plan letters
Processes Home Savers applications
Runs and monitors delinquency scripts
Processes incoming and outgoing mail
Research delinquent taxes and legal documents.
Prepares Foreclosure Referrals for Consumer Accounts.
Handles email requests
Refers escalated accounts to manager
Position will cross-train to other products
Performs other duties as assigned

Basic Qualifications

High School Diploma or GED required
1-3 years of work experience in a processing type function.

Preferred Qualifications

Knowledge of Microsoft Office Products, and the ability to type a minimum of 35 wpm required.
Excellent in customer service, highly motivated, focused, and goal oriented
Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
Strong organizational skills with attention to detail, planning and follow-up
Ability to multi-task
PC and internet proficiency
Knowledge of MSP Collections Systems.
Knowledge of Mortgage Collections Process

#LI - Hybrid
#LI - ML1

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
No
Workplace Type:
Hybrid
Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position

This employer will not sponsor applicants for the following work visas: F-1 student, H-1B worker, O-1 worker, TN worker, E-3 worker. Applicants must be currently authorized to work in the United States on a full-time basis.