Job Opportunities in United States
November 6, 2024
Vital Delivery Solutions
Williston
FULL TIME
CUSTOMER SERVICE TEAM MANAGER
Vital Delivery Solutions LLC – Williston, VT
Job description
A fast growing local Transportation Company is seeking a highly motivated individual to fill the position of Customer Service Team Manager. The ideal candidate has a minimum of 2 years of management experience, a solid work history, along with proven organization and leadership skills. The primary role is to oversee all activities related to the dispatch team. Partner with the Operations Manager to actively lead the dispatch team to cultivate a culture of accountability, inclusiveness, and professionalism within the workplace. Able to quickly adapt to an evolving environment and rise to the challenge. Maintain a positive and inclusive attitude while encouraging team members to do the same.
This is a great entry level management position with the opportunity for growth in the corporate office of a growing leader in the transportation industry.
This position reports to the Operations Manager. This position manages 6 Logistics Coordinators.
Duties & Responsibilities:
Experience & Qualifications:
Job description
A fast growing local Transportation Company is seeking a highly motivated individual to fill the position of Customer Service Team Manager. The ideal candidate has a minimum of 2 years of management experience, a solid work history, along with proven organization and leadership skills. The primary role is to oversee all activities related to the dispatch team. Partner with the Operations Manager to actively lead the dispatch team to cultivate a culture of accountability, inclusiveness, and professionalism within the workplace. Able to quickly adapt to an evolving environment and rise to the challenge. Maintain a positive and inclusive attitude while encouraging team members to do the same.
This is a great entry level management position with the opportunity for growth in the corporate office of a growing leader in the transportation industry.
This position reports to the Operations Manager. This position manages 6 Logistics Coordinators.
Duties & Responsibilities:
- Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
- Monitor and manage all client orders for on-time delivery and customer satisfaction
- Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.
- Quality control; ensure all orders are executed to meet client and financial goals
- Actively assist the Operations Manager in scheduling drivers to fill call outs, and vacant routes.
- Monitor and manage all streams of order flow throughout the day
- Responsible for all client billing review to ensure accuracy and profitability
- Monitor and review dispatch team work on a regular basis to ensure all customer orders have been completed
- Manages dispatch team, communicates job expectations, and performs appraisals and job reviews.
- Manage employee time records for direct reports
- Manage logistics coordinators shift checklist.
- Implements production, productivity, quality, and customer-service standards
- Enforces company policies and procedures
- Manage the office cleaning schedule.
- Assist with route execution in the event of staffing shortages as required
- Able to engage in conflict resolution between the dispatch team and the driver pool.
Requirements:
- Be able to assimilate information quickly and accurately in order to make effective decisions.
- Excellent computer and cell phone app skills
- Computer software literate and have knowledge of MS 356 and affiliated programs.
- Strong organizational skills, the ability to effectively prioritize tasks, and strong time management skills.
- Must be able to lift up to 50lbs.
- Valid Driver's License.
- Ability to work independently, take initiative and be a self-starter
- Ability to plan and organize workload; flexibility to handle pressure and work with interruptions and meet deadlines; attention to details.
- Ability to handle multiple priorities.
- Willingness to learn and accept responsibility.
- Attention to detail and problem-solving skills.
- Excellent written and verbal communication skills.
Experience & Qualifications:
- High school diploma or General Education Development Certificate (GED);
- Minimum of two years of experience in a supervisor or management role in a customer service or hospitality field
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance Schedule:
The regular shifts for this position are Monday to Friday, 8-10 hours per day. In addition this role offers a dynamic schedule that requires availability beyond a standard Monday-to-Friday workweek. The position includes responding to calls during evenings, weekends, and holidays as needed. Ideal candidates are flexible, proactive, and comfortable with a schedule that can require attention outside traditional business hours.
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