November 20, 2024

TWO MEN AND A TRUCK®

Charlotte

Customer Service Representative

TWO MEN AND A TRUCK® Charlotte is growing. We have multiple opportunities available for our sales department. Join our team and help us Move People Forward®! WE BELIEVE: Hire for attitude and train for skill !

WHAT WE OFFER

Starting Pay: $40,000 / annual, paid weekly + monthly bonuses
Earn monthly bonuses! Potential to earn uncapped bonuses based on sales performance and ability to close the sale!
Benefits! Medical insurance, dental, vision, 401(k), paid time off and much more…
Get paid to work with friends! Get hired, refer a friend, and earn up to $600!
Job variety! Meet new people and advance your skill set!

WHAT YOU’LL DO

We're looking for an experienced representative responsible for growing sales by engaging customers, closing the sale, and finding a solution for your customers upcoming move day. This is a great role for those who are self-starters, goal oriented, and enjoy a fast-paced work environment where no two days look the same!

Provide positive energy and top-notch customer service.
Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK® services
Asks open-ended, probing questions to determine customer requirements and expectations
Input customer information accurately into move software to create an estimate
Makes recommendations according to customer's needs on moving services, boxes, supplies and equipment and other value-added services; may recommend alternate services and/or products based on cost, availability, or customer specifications
Continually maintains thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of TWO MEN AND A TRUCK® and effectively oppose any customer objections
Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction
Contribute to the success of the TEAM
Be Your Best and Have Fun!

WHAT WE’RE LOOKING FOR

Because moving is stressful, we seek candidates with a commitment to customer service and exceeding expectations. As a customer service representative, you should be comfortable in a fast-paced environment and able to adapt quickly to changing priorities.

Excellent customer service skills and strong problem solving ability
Professional attitude and demeanor with an optimistic outlook on life
Exceptional communication, organization, and time management skills
High school diploma or general education degree (GED) is required. Associates degree in related field is preferred
Must be willing to submit to pre-employment background check and drug screen
A minimum of one year of inside sales or customer service is required; outside sales and/or TWO MEN AND A TRUCK® or moving industry experience is preferred
Computer skills; familiar with Microsoft Office and ability to learn new programs

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Charlotte, NC. The employer at this location is NBF Charlotte LLC.