Our client in the consumer products industry is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Care team supporting our valued customers. The ideal candidate will have a professional and friendly demeanor, good verbal and written communication skills, 1 year of Microsoft Office experience, customer-facing experience, and 40 WPM for data entry purposes, which will align successfully in the organization. Job Title: Customer Service Representative Location: Mcdonough, GA Pay Range: Please inquire during interview process What's the Job?
Responsible for maintaining outstanding customer relationship standards through call quality, problem-solving, ownership over customer issues, and going above & beyond to address all needs.
Provide support to customers seeking assistance with delivery status, back-order inquiries, and any other issues that may arise in the order fulfillment process.
Resolve customer concerns, including proper escalation channels.
The Agent must follow through on all commitments made to customers and ensure accurate and timely processing of all requests asked of customer service.
Proactively communicating potential service issues to customers and internal personnel will be necessary.
What's Needed?
Professional/friendly demeanor
Good verbal and written communication
1 year of Microsoft Office experience
Customer facing experience
40 WPM for data entry purpose
What's in it for me?
Opportunity to work with a leading company in the consumer products industry
Competitive pay
Paid time off
Health insurance benefits
401(k) plan with company match
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About Manpower Group, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.