Job Opportunities in United States
November 7, 2024
FreezPak Logistics
Baytown
FULL TIME
Customer Service Manager
Customer Service Manager Job Description
Position: Customer Service Manager
Company: Freez Pak Logistics
Job Summary:
The Customer Service Manager at Freez Pak Logistics is responsible for overseeing and enhancing the customer service operations, ensuring customer satisfaction, and managing the team that handles orders, tallies inventory, and addresses customer inquiries and issues. This role requires a blend of leadership, problem-solving skills, and logistics expertise to maintain and improve service quality and operational efficiency.
Key Responsibilities:
Interested candidates should submit their resume and a cover letter detailing their relevant experience.
About Freez Pak Logistics:
Freez Pak Logistics is a leading provider of temperature-controlled warehousing and logistics services. We are dedicated to delivering high-quality service and innovative solutions to meet the needs of our diverse clientele. Join our team and be a part of a dynamic and growing company committed to excellence.
Freez Pak Logistics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Position: Customer Service Manager
Company: Freez Pak Logistics
Job Summary:
The Customer Service Manager at Freez Pak Logistics is responsible for overseeing and enhancing the customer service operations, ensuring customer satisfaction, and managing the team that handles orders, tallies inventory, and addresses customer inquiries and issues. This role requires a blend of leadership, problem-solving skills, and logistics expertise to maintain and improve service quality and operational efficiency.
Key Responsibilities:
-
Customer Service Management:
- Oversee the daily operations of the customer service department.
- Develop and implement customer service policies and procedures.
- Monitor and evaluate the performance of the customer service team.
- Handle complex or escalated customer inquiries and complaints promptly and effectively.
-
Order Handling:
- Supervise the order processing workflow to ensure timely and accurate order fulfillment.
- Collaborate with other departments to ensure seamless order handling and delivery.
- Maintain accurate records of customer orders, ensuring all necessary information is documented.
-
Inventory Management:
- Ensure accurate tallying of inventory to maintain up-to-date records.
- Work closely with the warehouse and logistics teams to manage stock levels and inventory movements.
- Conduct regular audits to verify inventory accuracy and resolve discrepancies.
-
Team Leadership and Development:
- Lead, coach, and develop the customer service team to achieve performance goals.
- Conduct regular training sessions to enhance team skills and knowledge.
- Foster a positive and collaborative work environment.
-
Performance Monitoring and Reporting:
- Analyze customer service metrics to identify trends and areas for improvement.
- Prepare and present regular reports on customer service performance to senior management.
- Implement strategies to improve service levels and customer satisfaction.
-
Customer Relationship Management:
- Build and maintain strong relationships with key customers.
- Gather and analyze customer feedback to improve service offerings.
- Ensure customer needs are met in a timely and efficient manner.
-
Continuous Improvement:
- Identify opportunities for process improvements and implement changes to enhance efficiency.
- Stay updated on industry trends and best practices in customer service and logistics.
- Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- Minimum of 5 years of experience in customer service, with at least 2 years in a managerial role.
- Strong knowledge of logistics and inventory management.
- Excellent leadership and team management skills.
- Outstanding communication and interpersonal skills.
- Proficiency in customer service software and MS Office Suite.
- Ability to handle multiple tasks and work under pressure.
- Strong problem-solving and analytical abilities.
- Full-time position, typically Monday to Friday.
- Office environment with regular visits to the warehouse and logistics areas.
- May require occasional travel to meet with clients or attend industry events.
Interested candidates should submit their resume and a cover letter detailing their relevant experience.
About Freez Pak Logistics:
Freez Pak Logistics is a leading provider of temperature-controlled warehousing and logistics services. We are dedicated to delivering high-quality service and innovative solutions to meet the needs of our diverse clientele. Join our team and be a part of a dynamic and growing company committed to excellence.
Freez Pak Logistics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We regret to inform you that this job opportunity is no longer available
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