Job Opportunities in United States
November 19, 2024
JBT Corporation
Delano
FULL TIME
Customer Program Manager
Overview ...:
This is a critical role for JBT and will ensure the long-term satisfaction and success of JBT’s customers. This individual will be the client’s main point of contact, responsible for building strong relationships, understanding their unique needs, and helping them maximize the value of our products and services.
We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.
We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.
We encourage development - ensuring new experiences and challenges at JBT to feed your growth!
Benefits: JBT Corporation offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.
Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.
Equal Opportunity Employment:
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At JBT Corporation, our actions have significance. We recognize that our employees' contributions are the cornerstone of our success.
Our mission is to strengthen the future of food, steering us towards our vision of becoming the global leader in food and beverage technology. We achieve this by fully leveraging JBT's capabilities to collaborate with our customers and lead the way in sustainable innovation.
Our values reflect our identity at its finest, as we serve with integrity, collaborate with humility, grow with agility, and innovate with impact.
The Opportunity ...:
This is a critical role for JBT and will ensure the long-term satisfaction and success of JBT’s customers. This individual will be the client’s main point of contact, responsible for building strong relationships, understanding their unique needs, and helping them maximize the value of our products and services.
Key Responsibilities:
- Account Management: serve as the main point of contact for key accounts, regularly checking in with customers to understand their needs, goals, and challenges
- Customer Advocacy: advocate for customers internally by working closely with Service, Technical Service, sales, and Product Development to resolve issues and improve our offerings based on feedback
- Performance Monitoring: monitor customer usage and satisfaction, conducting regular business reviews to ensure client is achieving their desired outcomes
- Problem Resolution: work quickly and effectively to address and resolve any customer issues or concerns, ensuring a high level of satisfaction
- Reporting & Feedback: regularly report on customer success metrics and provide actionable insights to leadership and internal teams
- Collaborate with Account Managers, Service Managers, and Product Line Manager to meet organizational goals in addition to communicating anticipated seasonal trends and advise accordingly.
- Provide strategic feedback on customer issues, competitor insights, and product performance.
- Cultivate strong customer relationships through regular engagement.
- Sets priorities for the team to ensure task completion; and coordinates work activities.
Qualifications:
- Bachelor’s degree or related field required
- Customer experience with at least 5 to 7 years of experience in delivering best-in-class customer service
- Experience in managing customer relationships, understanding needs, and resolving issues to ensure customer satisfaction.
- Effective verbal and written communication to interact with teams, customers, and stakeholders.
- Uses judgement to identify, troubleshoot and resolve day -to-day technical and operational problems.
- Skills in leading teams, fostering collaboration, and developing team members through training and mentorship.
- Strong communication and presentation skills.
- Proficiency in CRM software and Microsoft Office Suite.
COMPENSATION RANGE: $90,000.00 to $110,000.00. Compensation is determined on experience and skill. This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all responsibilities someone in this position may perform. All employees of JBT are expected to perform tasks as assigned by supervisory personnel, regardless of job title or routine job responsibilities.
Why work at JBT ...:
We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.
We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.
We encourage development - ensuring new experiences and challenges at JBT to feed your growth!
Benefits: JBT Corporation offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.
Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.
Equal Opportunity Employment:
John Bean Technologies Corporation ("JBT") provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact Erika Cano at 863-340-9445 or email erika.cano@jbtc.com.
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