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Description: Concierge Specialist

Job Type
Part-time
Concierge Specialist
Purpose of Position:
Under the direction of the Club Manager, the Concierge Specialist is a part time position primary schedule will be Saturday and Sunday 9am to 5pm and fill in for Lead Concierge on days needed.responsible for providing concierge services to members and guests. Ensures the highest level of service as meets expectations of Club members. Performs all work in accordance with essential functions and responsibilities as described below and in the spirit of the Club’s mission and values.
Responsibilities:
Duties shall include but not be limited to:

• Anticipates and fulfills members and their guests’ needs and requests within the guidelines of The Reserve. Cultivates a professional relationship with members, creating a welcoming “home away from home” environment, and providing expert service with exceptional responsiveness.
• Provides personal services of the highest level that may include, but not limited, to restaurant reservations, recreation requests, transportation arrangements, and simple office needs such as shipping and copying. Is knowledgeable of local current attractions and events. Arranges, suggests, recommends, books, and confirms deliverable services.
• Under the direction of Club Manager, assures prompt and positive action on any complaints, questions, concerns and suggestions and keeps them informed of same.
• Answers phones using professional phone etiquette in handling member requests.
• Under the direction of Club Manager, professionally, respectfully, and tactfully enforces Club policies with members, as needed.
• Checks members and guest into the Cottages/Room/Homes, ensuring they are comfortable and that any requests are met. Coordinates reservation requests with the Lodging Manager.
• Assists Member Services management in conducting special events, such as on and off-site member parties, golf outings, and Club tournaments.
• Responsible for the correct appearance and cleanliness of Lobby and copy room areas. Informs Housekeeping and Building Maintenance of cleaning and maintenance concerns.
• Takes dining room reservations, as needed in coordination with Food and Beverage management and guides the reservations schedules mindful of capacities. Is knowledgeable of, and accommodates members’ preferences.
• Stays aware of who is on Club property. Coordinates members and guests arrivals and departures with Sales Team and Membership Director.
• Secures Clubhouse areas as designated. Follows Club safety and security procedures.
• Assists with preparation and delivery of daily and weekly Member communications under the direction of Club Communications Manager.
• Performs other duties as designated by Club Manager

Qualifications:

• Requires a polished and professional demeanor in manner and appearance
• Ability to use independent judgment to handle any member services matters in satisfactory manner.
• Ability to be detail-oriented while maintaining thorough follow-through.
• Ability to multi-task and to work well under pressure.
• Thorough understanding of service expectations and standards
• Computer skills (Microsoft Word, Microsoft Excel and Outlook)
• Excellent written and oral communication skills
• Strong organizational and interpersonal skills with an aptitude for memorization

Requirements

Experience/Education:

• Prior hospitality experience, preferred. Some higher education or vocational training specializing in the hospitality industry desired.
• Knowledge of service excellence preferred

Work Environment and Physical Demands:

• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, lifting, bending, reaching, and visual acuity.
• Requires communicating effectively with members, guests, and supervisors.
• Requires manual dexterity to use and operate all necessary equipment.

Projected Work Schedule: Primary schedule will be Saturday and Sunday 9am to 5pm and fill in for Lead Concierge on days needed.

Additional Eligibility Qualifications: Must have dependable transportation. Must be eligible to work in the United States.
Background check required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Keowee River Club Golf, LLC is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Keowee River Club Golf, LLC prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Keowee River Club Golf, LLC conforms to the spirit as well as to the letter of all applicable laws and regulations.
Requirements:

Requirements

Experience/Education:

• Prior hospitality experience, preferred. Some higher education or vocational training specializing in the hospitality industry desired.
• Knowledge of service excellence preferred

Work Environment and Physical Demands:

• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, lifting, bending, reaching, and visual acuity.
• Requires communicating effectively with members, guests, and supervisors.
• Requires manual dexterity to use and operate all necessary equipment.

Projected Work Schedule: Primary schedule will be Saturday and Sunday 9am to 5pm and fill in for Lead Concierge on days needed. Additional Eligibility Qualifications: Must have dependable transportation. Must be eligible to work in the United States. Background check required. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Keowee River Club Golf, LLC is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Keowee River Club Golf, LLC prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Keowee River Club Golf, LLC conforms to the spirit as well as to the letter of all applicable laws and regulations.