November 17, 2024

GMI

Braintree

FULL TIME

Community Outreach Coordinator (Entry Level)

We have been a significant provider for supplying influential and popular brands with tailored outreach campaigns that result in long-lasting brand loyalty and consumer satisfaction. Our tireless efforts to provide best-in-class customer solutions has led to our partnership with well-known telecommunications brands. We have an immediate need for a Community Outreach Coordinator who is responsible for connecting with community members throughout the Boston market and presenting quality telecommunications and technology solutions.
The Community Outreach Coordinator will provide tailored plan recommendations, develop customer account strategies to reinforce retainment, and help the Community Outreach team roll out new enrollment and plan initiatives. The ideal candidate for this role has a solution-oriented mindset, is fearlessly creative, and possesses a keen interest in a leadership role.
Community Outreach Coordinator Responsibilities:

Communicate with community members on order requests, eligible service updates, and billing information
Meet our company communication standards between you and the client - Always handle questions, concerns, and complaints with the highest level of professionalism and care
Interact with Community Outreach and Sales Manager to prioritize orders and claims and deliver solutions to problem areas in the sales, service, or compliance departments
Train cross-functionally to oversee all components of the customer experience lifecycle from initial contact to managing the enrollment and sign up process
Partner with the Customer Account Department Manager to participate and lead hiring, onboarding, and new employee training sessions
Always research to monitor industry trends and create new community outreach strategies to ensure we are delivering the best-in-class customer service and support

Community Outreach Coordinator Requirements and Desired Experience:

Bachelor’s degree is preferred, however, will consider the applicable experience in customer service, sales, or a client-facing role
Proficient in Google Suite and Microsoft Office
Previous experience working with a POS system, or demonstrated ability to learn new software systems quickly
Aptitude for working in a fast-paced, team setting
Demonstrated ability to thoroughly communicate plans, ideas and problems in a clear and concise manner
High caliber communication and interpersonal skills