November 6, 2024

RetireEase Senior Services

Lugoff

FULL TIME

Community Liaison

The Director of Business Development- Community Liaison primarily serves as a link between Retire Ease Senior Services to healthcare providers, social services, the community, and families. The primary responsibility is to attract and obtain new clients, caregivers, and referral sources while also providing consumer-directed services through a range of activities, such as outreach, transition support, social support, and community education. This person is a professional team player with a positive attitude towards building goodwill and positive rapport within the community. This person relies on experience and judgement to plan and accomplish goals. The ideal candidate will demonstrate an aggressive winning attitude and commitment to meeting personal sales goals but is flexible to utilize other homecare teammates where appropriate to assist with meeting company goals.
Qualifications
· An associate’s degree in business or health related field with a minimum of 2 years prior experience in hospice, or other related business sales is preferred. Must have existing relationships with referral sources in the service area. Must have knowledge of physicians, hospitals, skilled nursing facilities, assisted and independent living facilities, case managers and discharge planners in the service area.
· Requires outstanding organizational skills, problem solving skills, thoroughness, adaptability to shifting priorities and multi-tasking.
· Must work well as a teammate and comfortable partnering with other teammates to accomplish company goals.
· Must also demonstrate a sense of understanding and urgency for priorities.
· Must effectively manage company resources regarding expenses.
This person is a professional team player with a positive attitude towards building goodwill and positive rapport within the community
· Must have experience in building, tracking, and managing Community Referral Partner relationships that generate qualified leads to the company
· Must be experienced in the sales cycle of leading prospects into client relationship from first contact through to the initial Caregiver introduction
· Must be able to read, write, speak, and understand the English language
· Must possess excellent customer communication skills and effectively communicate with all staff personnel to coordinate marketing and sales activities
· Must demonstrate the ability to respond professionally and appropriately on behalf of Retire Ease Senior Services
· Must have the ability to create written professional documentation and correspondence, as well as create presentations and make presentations to small groups
· Must display the highest level of professionalism as a Retire Ease Senior Services marketing representative
· Must display superior customer service orientation and maintain high level of customer service focus through prompt and timely response and accurate follow through
· Requires outstanding organizational skills, problem solving skills, thoroughness, adaptability to shifting priorities and multi-tasking
· Must also demonstrate a sense of urgency for priorities, creating brand awareness, and maintaining company recognition within the community.
· Must possess the ability to handle confidential information and act as a homecare spokesperson
· Must effectively manage company resources regarding expenses
· Must have knowledge in HIPAA compliance and regulations
· Requires travel within the agency’s service area in personal automobile, therefore, must have a current driver’s license, auto insurance, and can operate an automobile
· Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet
Responsibilities

The Community Liaison develops strong and long-lasting relationships with key client referral sources and potential client interaction across the service territory
This role also is responsible for executing any and all marketing and sales related functions including events, presentations, client calls, etc. required to accelerate the growth of Retire Ease Senior Services
This person has the ability to prioritize and work independently to meet defined goals while exhibiting a service orientation to both staff and clients
Stewards the culture/mission of Retire Ease Senior Services, which focuses on allowing seniors to maintain their independence at home and deliver peace-of-mind to the families who love them
Supporting all team members for the common goal of high client, employee and community confidence in Retire Ease Senior Services Inc and maintaining its stellar reputation
Works industriously to achieve company census and revenue objectives
Consistently meets all referral sales call goals-with referral and/or potential client calls with source decision makers each working day
Continuously cultivates new business opportunities and creates new client referral sources
Keeps accurate, thorough and timely records of all sales calls and activities
Finds, creates and attends effective networking activities once approved by management
Spends time getting to know potential clients at facilities and events
Additional duties may be assigned as needed
Works in office area(s), community and long-term care facilities
Moves intermittently during working hours
Is subject to frequent interruptions
Is involved with patients, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances
Is involved in community/civic health matters/projects as appropriate
Attends and participates in continuing educational programs