November 14, 2024

Progressive

Phoenix

FULL TIME

Central Claims Rep - Centralized AZ

Job Number: 237388

As a centralized claims adjuster, you’ll help customers resolve auto claims involving up to two vehicles. This is not a field position. Primarily over the phone, you’ll accurately document claims details, interview those involved in an accident, make coverage and liability decisions, and collaborate with peers to verify consistency of accident details. Along with a supportive team, you’ll have ongoing coaching and development to help you feel confident while supporting customers through a stressful time.
Location: 100% Work Remote. Must live in the state of Arizona.

Duties & responsibilities

Manage a high volume of claim files from beginning to end
Resolve and document auto claims as quickly and accurately as possible
Interview all involved in an accident to determine coverage and liability decisions
Validate damage is consistent with the report of the accident
Independently make decisions related to liability and coverages

Must-have qualifications

A minimum of two years relevant work experience
{OR} A minimum of two years post-secondary education

Schedule:

Start Dates: January 6, 2025 or February 3, 2025

Training: 12 weeks Monday-Friday 7:30AM-4:30PM AST and Monday-Friday 6:30AM-3:30PM during daylight savings time.

Work schedule: Tuesday-Saturday 9:00AM-6:00PM AST and Tuesday-Saturday 8:00AM-5:00PM during daylight savings time.

Compensation

$23.25- $24.75/hour
Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance
An additional 10% when you work evening or weekend hours

Work from home office requirements

Designated workspace free from noise and other distractions
High-speed internet at your expense unless otherwise required by law
Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
All Progressive hardware you receive needs to be connected to a surge protector

Benefits

401(k) with dollar-for-dollar company match up to 6%
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health care flexible spending accounts, health savings accounts, & life insurance
Paid time off, including volunteer time off
Paid & unpaid sick leave where applicable, as well as short & long-term disability
Parental & family leave; military leave & pay
Diverse, inclusive & welcoming culture with Employee Resource Groups
Career development & tuition assistance

Equal Opportunity Employer

Job: Claims

Primary Location: United States-Arizona-Phoenix

Schedule: Full-time

Employee Status: Regular

Work From Home: Yes